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Burger King IMM
2 Jurong East Street 21, #01 - 51, Singapore 609601
Well-known fast-food chain serving grilled burgers, fries & shakes.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 40 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take: Burger King IMM generally offers the standard fast-food experience, with some reviewers praising its cleanliness, spaciousness, and ease of ordering.
However, a recurring theme in recent feedback points to significant operational issues.
Multiple customers report wait times exceeding 30 minutes, even for a fast-food establishment, and attribute this to understaffing and overworked employees.
This has led to cold food, burnt patties, and missing items in orders, causing considerable inconvenience and frustration.
While some experiences are positive, the inconsistency in service and food quality, particularly during busy periods, is a concern.
We think the core Burger King menu is reliable, but the execution at this specific outlet appears to be hit-or-miss.
We'd advise managing expectations regarding wait times and double-checking orders before leaving.
Best for those who are not in a rush and can tolerate potential service hiccups.
Wait time
30+ minutes during peak hours
Price
Below $10/person
Score: 40 · 5 sources
What customers say
Customers at Burger King IMM frequently experience long wait times, often exceeding 30 minutes, due to perceived understaffing, leading to cold or burnt food items like onion rings and beef patties.
While some praise the outlet's cleanliness, spaciousness, and good service, others report missing items from their orders, causing inconvenience and questioning staff training and feedback responsiveness.
Google Reviews
This is NOT the first time this has happened at this Burger King outlet. Even before the renovation, service was already extremely slow despite there being no crowd. A simple breakfast set could take…
Had the BBQ burger at Burger King today and it was honestly so satisfying 🍔🔥 The beef patty was juicy with that signature flame-grilled flavour, paired perfectly with the smoky-sweet BBQ sauce. It h…
Service ok n nice staff, she gave us a promo when we dont even know how things work here since we’re foreigners. also for the staff thats named Deni is very kind and welcoming she helps us to pay much…
Slow serving of food at none peak hours. After waited for 15mins, I approach counter to ask if my order is ready, the Indian lady manager told me to wait for my order number to be called. I waited for…
Lols. Waited more than 30 mins for food in a fast food place. Onion rings were cold. Maybe the management wants to look into employing more staff. Staffs are all overworked and tired looking.
Reviews from Google
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