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Domino's Pizza Jalan Kayu
233 Jln Kayu, Singapore 799457
Delivery, carryout & dine-in chain offering a wide range of pizzas, plus a variety of other dishes & sides.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 40 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take: Domino's Pizza Jalan Kayu presents a mixed bag of experiences.
While the core offering is standard Domino's fare, customer service appears to be a significant differentiator here.
We note instances of excellent service recovery, such as Frankie's handling of a size complaint, leading to a complimentary replacement pizza.
Similarly, Shaffa's generosity with brownies for a $9.90 pizza box deal left a positive impression.
However, there are consistent complaints about order accuracy and delivery issues, including missing ingredients in the banana kaya pizza and cold, squashed food after a three-hour wait.
Pricing is also a point of contention, with some finding the portion sizes for a $52 pizza inadequate for the advertised serving.
We'd recommend this outlet for its potential for good customer service if issues arise, but advise caution regarding delivery reliability and portion expectations.
Best for those who value service recovery over initial perfection.
Signature
banana kaya pizza
Price
$$ ($10-20/person)
Score: 40 · 5 sources
What customers say
Customer sentiment for Domino's Pizza Jalan Kayu is mixed, with significant praise for exceptional staff service contrasting with recurring issues regarding order accuracy and food quality.
While some customers highlight positive interactions with specific staff members like Shaffa and Frankie, others report receiving incorrect or cold orders, and express concerns about portion sizes and value for money.
Delivery times can also be a point of frustration for some.
Google Reviews
Second time, banana kaya pizza has no bananas. This is not the first time I have experienced this from Domino from other outlets. If this is because you have ran out of banana, it is only reasonable…
i rarely or never do google reviews btw. but i cant even give this store even a one star. ordered online but there was no tracking. i ordered at 6pm, got the pizza at 9pm. the pizza was cold, garlic…
I had such a lovely experience at the Domino’s Jalan Kayu outlet! I bought the $9.90 pizza box deal, and Shaffa really made my day by being so generous with the brownies 🥹🍫 It was such a small gestu…
We order tru grab i think i was wrong on my side coz it came the pizza too small and then we called Domino Jalan Kayu and answered by frankie..His very good customer service..He really make sure my co…
The price for this is absurd. $52. Pizza so small. Advertised as 3 to 4 . I think 3 to 4 kids yes. 2 adults just nice can finish. How to eat even 3 pax. Wa. Overly priced. Will not order again.
Reviews from Google
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