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Domino's Pizza Jurong
6 Jurong West Ave 1, #01-03, Singapore 649520
Delivery, carryout & dine-in chain offering a wide range of pizzas, plus a variety of other dishes & sides.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 20 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take on Domino's Pizza Jurong is that it presents significant operational inconsistencies, particularly concerning online orders and customer service.
Multiple reports highlight issues with delayed or undelivered items, with some customers experiencing two-hour delays and missing components like garlic cheese onion rings.
A recurring complaint is the difficulty in reaching the outlet by phone, with calls frequently going unanswered, even after payment deductions and order generation failures.
We also note reports of unhelpful and even dismissive staff interactions during in-store pickups and attempts to resolve order discrepancies.
While there's an isolated positive review regarding successful delivery, the overwhelming sentiment points to a lack of reliability and accountability.
We'd advise extreme caution when placing online orders or relying on their customer service for issue resolution.
This location appears to struggle with basic operational efficiency and customer engagement.
Verdict: Avoid if possible, especially for delivery or online orders requiring customer support.
Price
Moderate
Score: 20 · 5 sources
What customers say
Customer sentiment for Domino's Pizza Jurong is predominantly negative, with frequent complaints about extremely long delivery delays, missing items in orders, and a complete lack of responsiveness from staff when customers attempt to contact the outlet regarding issues.
Several customers also reported highly unprofessional and unhelpful in-store and phone service, including staff ignoring customers and dropping calls.
A minority of customers, however, reported satisfactory delivery experiences.
Google Reviews
Terrible experience. The staff here are severely insufficient to handle the volume of orders, and the entire place feels chaotic and poorly managed. My Grab order GF408T was marked as “ready,” but wh…
Just ordered pizzas from official website from this branch, the prawn is smelly smell like rotten it is like rubbish smell. We do not know how to complain this to SG Food Agency. Guys the food qualit…
i ordered a HANDTOSSED pizza and it came nyc .im so disappointed this is not the first time i received that not follow my order.. and the worst part is the OUTLET NEVER ONCE ANS OUR CALL .. To the DM…
This outlet is HORRIBLE. My online order is late for 2 hours. And when the status changed to "delivered", it wasn't! I called so many times, and nobody can be bothered to pick up the call at all! Plea…
First time ordering a takeout from here despite being in the area for decades now. 🍕 fresh and hot pizza from the oven, sauce was in good portions, and ingredients were well spread out ⏰ took about…
Reviews from Google
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