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Domino's Pizza Jurong
6 Jurong West Ave 1, #01-03, Singapore 649520
Delivery, carryout & dine-in chain offering a wide range of pizzas, plus a variety of other dishes & sides.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 20 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take on Domino's Pizza Jurong is that it presents significant operational inconsistencies, particularly concerning online orders and customer service.
Multiple reports highlight issues with delayed or undelivered items, with some customers experiencing two-hour delays and missing components like garlic cheese onion rings.
A recurring complaint is the difficulty in reaching the outlet by phone, with calls frequently going unanswered, even after payment deductions and order generation failures.
We also note reports of unhelpful and even dismissive staff interactions during in-store pickups and attempts to resolve order discrepancies.
While there's an isolated positive review regarding successful delivery, the overwhelming sentiment points to a lack of reliability and accountability.
We'd advise extreme caution when placing online orders or relying on their customer service for issue resolution.
This location appears to struggle with basic operational efficiency and customer engagement.
Verdict: Avoid if possible, especially for delivery or online orders requiring customer support.
Price
Moderate
Score: 20 · 5 sources
What customers say
Customer sentiment for Domino's Pizza Jurong is predominantly negative, with frequent complaints about extremely long delivery delays, missing items in orders, and a complete lack of responsiveness from staff when customers attempt to contact the outlet regarding issues.
Several customers also reported highly unprofessional and unhelpful in-store and phone service, including staff ignoring customers and dropping calls.
A minority of customers, however, reported satisfactory delivery experiences.
Google Reviews
This outlet is HORRIBLE. My online order is late for 2 hours. And when the status changed to "delivered", it wasn't! I called so many times, and nobody can be bothered to pick up the call at all! Plea…
Came to the store to collect my pickup order. I went to the cashier waiting for someone to serve me, however, a lady worker who saw me coming in, refused to serve me. I stand at the cashier for a good…
I placed an order today at 8:05pm (Thursday, 26/2/2026), but one item (garlic cheese onion rings) was not delivered. I called the outlet many times, but they did not pick up my calls
I called to check on my order because my payment was deducted but the food order was never generated. A male staff member answered and I had to repeat the same issue to him three times. He then said i…
I had these pizzas delivered from here and all went well. Hope you could have more offers that look attractive too from time to time. Keep up the good work!
Reviews from Google
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