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Domino's Pizza Thomson
21 Jasmine Rd, Estate 576587
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 5 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take: Domino's Pizza Thomson consistently receives overwhelmingly negative feedback, primarily concerning delivery issues and poor customer service.
Multiple reports highlight orders being marked as 'delivered' when they haven't arrived, significant delays (up to two hours), and a lack of communication from the outlet.
Customers also describe difficulties reaching the store by phone and unhelpful or dismissive staff when contact is made.
Beyond delivery, there are complaints about incorrect orders, such as a beef pizza being delivered instead of chicken, and quality control issues like burnt crusts.
We'd advise extreme caution when considering an order from this specific Domino's branch.
The pattern of non-delivery, miscommunication, and poor order accuracy suggests systemic issues.
Given the consistent low ratings and severe customer dissatisfaction, we recommend exploring alternative pizza options in the area rather than risking a frustrating experience with Domino's Pizza Thomson.
Wait time
Expect significant delays, potentially 1-2 hours beyond quoted times.
Score: 5 · 5 sources
What customers say
Customer sentiment for Domino's Pizza Thomson is overwhelmingly negative, primarily due to severe and recurring issues with order fulfillment and customer service.
Customers frequently report extremely long delivery delays, orders marked as delivered when they haven't arrived, and a complete lack of responsiveness from the store via phone.
Additionally, there are significant complaints about incorrect orders, poor food quality (e.g., burnt crust), and staff being unhelpful or even rude when issues are raised, with one customer experiencing a manager laughing at their complaint and backtracking on a promised refund.
Google Reviews
Ordered through food panda app. Ordered at 8pm, app show delivery time will br 25-30mins. Waited till 10pm... but pizza still not delivered. Call the thomson branch but no one pick up. Can't cancel…
I can really imagine why everyone scores this outlet so badly. Looks like they regularly have the practice of marking the order delivered on the app without delivering it. My order marked delivered a…
Disappointing experience from start to finish. Ordered through the Domino’s app thinking it’d be faster (despite the $5 delivery fee). The app showed “delivered” — but nothing had arrived. I called th…
I am extremely frustrated with this experience. I deliberately scheduled my order for 11:00 PM delivery so the pizza would arrive hot and fresh when my girlfriend got home. This was intentional, not…
This outlet is by far the worst Domino’s branch in Singapore and should be shut down immediately. A few months ago, I ordered two pizzas, both supposed to be chicken. The delivery fee was already high…
Reviews from Google
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