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Domino's Pizza Thomson
21 Jasmine Rd, Estate 576587
Domino's Pizza Thomson serves pizza from its location on Jasmine Road in Bishan. The outlet has received mixed feedback from visitors, with an average rating of 1.5 stars across 95 reviews.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 5 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take: Domino's Pizza Thomson consistently receives overwhelmingly negative feedback, primarily concerning delivery issues and poor customer service.
Multiple reports highlight orders being marked as 'delivered' when they haven't arrived, significant delays (up to two hours), and a lack of communication from the outlet.
Customers also describe difficulties reaching the store by phone and unhelpful or dismissive staff when contact is made.
Beyond delivery, there are complaints about incorrect orders, such as a beef pizza being delivered instead of chicken, and quality control issues like burnt crusts.
We'd advise extreme caution when considering an order from this specific Domino's branch.
The pattern of non-delivery, miscommunication, and poor order accuracy suggests systemic issues.
Given the consistent low ratings and severe customer dissatisfaction, we recommend exploring alternative pizza options in the area rather than risking a frustrating experience with Domino's Pizza Thomson.
Wait time
Expect significant delays, potentially 1-2 hours beyond quoted times.
Score: 5 · 5 sources
What customers say
Customer sentiment for Domino's Pizza Thomson is overwhelmingly negative, primarily due to severe and recurring issues with order fulfillment and customer service.
Customers frequently report extremely long delivery delays, orders marked as delivered when they haven't arrived, and a complete lack of responsiveness from the store via phone.
Additionally, there are significant complaints about incorrect orders, poor food quality (e.g., burnt crust), and staff being unhelpful or even rude when issues are raised, with one customer experiencing a manager laughing at their complaint and backtracking on a promised refund.
Google Reviews
ABSOLUTELY HORRIBLE. Not only they forgot to add our bottle of coke which we paid 4 dollars and 50 cents for, the pizza we ordered was absolutely unappealing and deformed. Moreover when we called domi…
We ordered at 5 pm, supposed to arrive at 5:30. Called them at 5:45 to ask where the pizza was and they said wait 15 minutes. Called at 6 and we were told that the pizza was delivered. Where? They had…
I can really imagine why everyone scores this outlet so badly. Looks like they regularly have the practice of marking the order delivered on the app without delivering it. My order marked delivered a…
Ordered through food panda app. Ordered at 8pm, app show delivery time will br 25-30mins. Waited till 10pm... but pizza still not delivered. Call the thomson branch but no one pick up. Can't cancel…
I placed my first order on March 4 through Foodpanda. However, the order was canceled due to your operational reasons. Despite this, my refund has not been processed for over a month. Each time I con…
Reviews from Google
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