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Domino's Pizza Upper Jurong
511 Upper Jurong Rd, Block B, #01-06/07, Singapore 638366
Domino's Pizza Upper Jurong serves pizza from its location at 511 Upper Jurong Road in Jurong West. The outlet has received feedback from customers on Google, where it holds a 1.8 rating across 30 reviews.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 10 / 100
Based on 4 data points · Updated 1 month ago
Editor’s Note
Last updated 3 Aug 2026
Our take: Domino's Pizza Upper Jurong consistently receives feedback highlighting severe operational issues, particularly concerning order fulfillment and customer service.
Multiple accounts detail extensive delays for both delivery and pickup, with some customers reporting waits of over two hours for their orders.
There are also complaints about pizzas sitting cold for extended periods before pickup, and a general lack of attentiveness from staff.
One customer noted that even with a low price point of $6 per regular pizza, the service was still disappointing.
The recurring theme across reviews is a significant disconnect between advertised service levels and actual customer experience.
We think this outlet struggles with basic service delivery and order management.
The lack of apology or proactive communication regarding delays further exacerbates customer frustration.
We'd advise against ordering from this specific Domino's outlet if timely service is a priority.
Wait time
Expect significant delays for delivery and pickup.
Score: 10 · 4 sources
What customers say
Customers at Domino's Pizza Upper Jurong consistently report extremely long wait times for both pickup and delivery orders, often exceeding estimated times by hours.
Issues include cold food upon pickup despite being ready, badly burnt chicken wings, and unhelpful staff who are inattentive or difficult to contact.
The overall sentiment is highly negative due to these operational failures.
Google Reviews
Service super slow and not attentive. Wasted 20 minutes waiting for the food that is sitting over there. 4 Domino store in Singapore given me disappointing service. (Tried 5 store in Singapore) Luckil…
Order at 10am for 12:30pm but 1:30pm pizza have yet to come. Called multiple times from 12:45pm only managed to pick up at 1:30pm. When asked where is the pizza, they said need wait another hour? 2 ho…
Ordered at 1136am and order came at 127pm. Took 2 hours for 1 small pizza and 2 small sides. You can also see from the image the wings are badly burnt. No proper contact number. Outlet no answer.
Certifiably one of the worst food delivery experience ever. Initial est time was 2h. The dinner order for my family became a supper instead. The manager needs to stop deceiving customers of delivery…
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
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