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Domino's Pizza Upper Jurong
511 Upper Jurong Rd, Block B, #01-06/07, Singapore 638366
Domino's Pizza Upper Jurong serves pizza from its location at 511 Upper Jurong Road in Jurong West. The outlet has received feedback from customers on Google, where it holds a 1.8 rating across 30 reviews.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 10 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take: Domino's Pizza Upper Jurong consistently receives feedback highlighting severe operational issues.
Customers frequently report extensive delays for both pickup and delivery, with some experiencing waits of up to two hours beyond their scheduled times.
There are also recurring complaints about cold food upon arrival, even for pickup orders where pizzas are left sitting out.
Service at the counter is described as inattentive, with staff reportedly ignoring waiting customers.
Quality control also appears to be an issue, with mentions of burnt side dishes and undersized items compared to promotional images.
We think this outlet struggles significantly with basic service delivery and food quality.
Given the repeated and severe criticisms, we recommend avoiding this particular Domino's outlet if timely service and hot food are priorities.
Wait time
Expect significant delays for both pickup and delivery, potentially 1-2 hours beyond quoted times.
Score: 10 · 5 sources
What customers say
Customers at Domino's Pizza Upper Jurong consistently report significant issues with slow service and extremely late deliveries, often exceeding an hour or two, with no apologies or updates from staff.
Food quality is also a concern, with cold pizzas, burnt wings, and disappointing sides like tiny chocolate brownies and garlic twisty bread with minimal garlic.
Attempts to contact the store by phone are frequently unsuccessful.
Google Reviews
Service super slow and not attentive. Wasted 20 minutes waiting for the food that is sitting over there. 4 Domino store in Singapore given me disappointing service. (Tried 5 store in Singapore) Luckil…
Order at 10am for 12:30pm but 1:30pm pizza have yet to come. Called multiple times from 12:45pm only managed to pick up at 1:30pm. When asked where is the pizza, they said need wait another hour? 2 ho…
Ordered at 1136am and order came at 127pm. Took 2 hours for 1 small pizza and 2 small sides. You can also see from the image the wings are badly burnt. No proper contact number. Outlet no answer.
Pick-up was fast and fuss free. Order at Joo koon MRT station and by time we walked just waited a few minutes to be collected. Staff are pleasant and friendly. Pizza was still hot and amazing by the…
Certifiably one of the worst food delivery experience ever. Initial est time was 2h. The dinner order for my family became a supper instead. The manager needs to stop deceiving customers of delivery…
Reviews from Google
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