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Domino's Pizza Upper Paya Lebar
169 Upper Paya Lebar Rd, Singapore 534860
Delivery, carryout & dine-in chain offering a wide range of pizzas, plus a variety of other dishes & sides.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 10 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take: This Domino's outlet appears to struggle significantly with delivery times and order accuracy.
Multiple reports highlight orders arriving over an hour late, incorrect items being delivered (e.g., onion rings instead of chicken), and a complete lack of responsiveness from the store's phone line.
The '30-minute guarantee' seems to be routinely disregarded, leading to frustration and wasted money for customers who then have to seek alternatives.
Furthermore, there are consistent complaints about poor customer service, with staff described as rude and unhelpful, particularly when issues like missing toppings (e.g., one pepperoni per slice) or late deliveries are raised.
The process for refunds or complaints is also cited as difficult and slow.
We'd advise extreme caution when considering this location.
It's best to avoid ordering from here if you have any time constraints or expectations of accurate, timely service.
Wait time
Expect significant delays, potentially over an hour, especially during peak periods or holidays.
Score: 10 · 5 sources
What customers say
Customers at Domino's Pizza Upper Paya Lebar frequently report significant issues with delivery, including orders being an hour or more late, incorrect items being delivered, and a complete lack of responsiveness from the store's phone line.
Service quality is a major concern, with staff described as rude and unhelpful, particularly when addressing order discrepancies like insufficient pepperoni on pizzas.
Many customers express frustration over the inability to get refunds or exchanges, leading to a preference for competitors like Pizza Hut.
Google Reviews
I ordered delivery from this place, end up the delivery was 1hr late from the estimated time. The delivered item was incorrect as well, I ordered chicken and somehow they gave me onion ring? Worst par…
Horrifyingly terrible experience. We put our order through at 6:30PM and as of 8:05PM right now, the order still has not arrived. What a bull crap the 30 minute guarantee is. I'm not interested in you…
Absolutely woeful experience. I placed an order at 11am for delivery at 12:30pm...I know, it was xmas eve, might be a bit busy ... THAT'S WHY I PLACED THE ORDER 90 MINUTES EARLY!!! We duly waited for…
DOESNT DESERVE ANY STAR. I WANT A REFUND FOR MY ORDER. i ordered classic pepperoni box and my pizza came with ONE PIECE OF PEPPERONI IN EACH SLICE. usually it isn’t. i called the outlet to let them k…
Look at the number of One Star that this outlet has within 9 months. Something is not right by the management or the staff trying to sabotage the Company?
Reviews from Google
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