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海底捞 Haidilao Hot Pot 313@Somerset
313 Orchard Rd, #04-23 to 24, Singapore 238895
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 80 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
We think Haidilao Hot Pot at 313@Somerset offers a generally positive dining experience, particularly noted for its attentive service and fresh ingredients.
The new bak kut teh soup base comes highly recommended for those who enjoy herbal broths, while the tomato soup remains a consistent favourite.
During festive periods like Chinese New Year, the Lou Hei experience is elevated with well-trained staff and special touches like gold dust, making it a memorable occasion.
However, we note that service levels can fluctuate.
While many praise the staff's attentiveness and helpfulness, one reviewer experienced a thinly staffed weekday afternoon, leading to an average experience and a lack of typical Haidilao amenities like popcorn and dessert offerings.
The century egg porridge also appears to be light on ingredients.
Despite these inconsistencies, the soup stocks are generally flavourful and the condiment selection is wide, catering to various dietary preferences including vegan options.
Our verdict: A reliable choice for hot pot, especially during off-peak hours when service is more consistent.
Best for those who prioritise a comprehensive service experience and are willing to pay for it, but be prepared for potential variations in service quality during less busy times.
Signature
bak kut teh soup base
Best time
weekday afternoon
Wait time
no wait during weekday afternoon
Price
Expensive
Score: 80 · 5 sources
What customers say
Haidilao Hot Pot 313@Somerset generally receives high praise for its exceptional service, with staff often going above and beyond, particularly during special events like Chinese New Year Lou Hei ceremonies and Christmas activities for children.
Customers appreciate the fresh ingredients and flavorful soup bases, including a highly recommended new bak kut teh option and the consistently good tomato soup.
While most experiences are positive, some patrons have noted inconsistencies in staffing levels and dessert offerings, with one reviewer mentioning a lack of popcorn and sparse ingredients in the century egg porridge during a weekday afternoon visit.
Google Reviews
Had Chinese New Year lunch here with friends. Ordered Lou Hei, with a variety of meat and vegetables. The highlight is the Lou Hei during Chinese New Year. The staff member was well trained to help w…
No wait during a weekday afternoon. Food was generally ok, but the service level was not up to par. They were quite thinly staffed. Perhaps greater staffing levels are planned for the peak hours. Ave…
Great experience! Come here regularly for their top notch service! Thank you zhangxia for the prompt message reply on booking of table! Thank you qiuling for the great service too! They are having Chr…
The service staff 于红’s service and attitude is excellent and very helpful. The milk tea is surprisingly tasty. The kids love the gingerbread man decorating kits too! Will come back to visit soon.
This is the second branch we have eaten in and we quite enjoyed our dinner! Had a great vegan meal while my friends had meat. Quality of ingredients were good and the the condiments selection was wide…
Reviews from Google
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