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Trusted by 21 outlets across Singapore
16,000+ members · 4,500+ coupons redeemed · 1,400+ referrals generated
Haidilao Hot Pot
2 Jurong East Street 21, #03-01 IMM Building, Singapore 609601
Haidilao Hot Pot serves Chinese hot pot cuisine in Jurong East, located at IMM Building on Jurong East Street 21. The restaurant operates at an upscale price level and has gathered 3,004 reviews on Google with a 4.5 rating.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 90 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take: Haidilao Hot Pot at IMM consistently receives high praise for its exceptional service, often described as going 'above and beyond'.
Diners frequently highlight the attentiveness of staff, with specific mentions of individuals like Wang Ning, 小金, Cindy, Neenee, and Tang Wei Quan for their friendly and efficient service.
Beyond the hot pot itself, which features fresh ingredients and flavourful broths (around $15-$16 per soup base), the experience is elevated by the comprehensive sauce and appetizer bar.
For $4.80 per person, this includes a wide array of condiments, free-flow appetizers like century egg porridge, fruits, desserts, and soft-serve ice cream.
Special occasions, particularly birthdays, are made memorable with staff singing and performing dances, and complimentary treats like mee sua and chocolate cakes are often provided.
The complimentary manicure service by staff like Fiona is also a unique draw.
While Haidilao is positioned as a premium-priced hot pot restaurant, the consensus is that the overall experience, driven by the unparalleled service and lively atmosphere, justifies the cost.
We think it's a destination for celebrations and those prioritising an interactive, pampering dining experience.
Signature
Soup bases (e.g., spicy, mushroom)
Best time
Weekday afternoon for more attentive service
Price
$$$ (Expensive)
Score: 90 · 5 sources
What customers say
Haidilao Hot Pot at IMM consistently receives high praise for its exceptional service, with staff members like Wang Ning, 小金, Cindy, Neenee, and Tang Wei Quan frequently highlighted for their attentiveness and friendly demeanor.
Customers appreciate the fresh ingredients, flavorful soup bases, and extensive sauce bar, which includes free-flow appetizers and desserts.
While acknowledged as a premium-priced option, the overall dining experience, often enhanced by special touches for celebrations and complimentary services like manicures by Fiona, is considered well worth the cost.
More content coming as we discover reviews and videos about this restaurant across the web.
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