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Haidilao Hot Pot
2 Jurong East Street 21, #03-01 IMM Building, Singapore 609601
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 90 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take: Haidilao Hot Pot at IMM consistently receives high praise for its exceptional service, often described as going 'above and beyond'.
Diners frequently highlight the attentiveness of staff, with specific mentions of individuals like Wang Ning, 小金, Cindy, Neenee, and Tang Wei Quan for their friendly and efficient service.
Beyond the hot pot itself, which features fresh ingredients and flavourful broths (around $15-$16 per soup base), the experience is elevated by the comprehensive sauce and appetizer bar.
For $4.80 per person, this includes a wide array of condiments, free-flow appetizers like century egg porridge, fruits, desserts, and soft-serve ice cream.
Special occasions, particularly birthdays, are made memorable with staff singing and performing dances, and complimentary treats like mee sua and chocolate cakes are often provided.
The complimentary manicure service by staff like Fiona is also a unique draw.
While Haidilao is positioned as a premium-priced hot pot restaurant, the consensus is that the overall experience, driven by the unparalleled service and lively atmosphere, justifies the cost.
We think it's a destination for celebrations and those prioritising an interactive, pampering dining experience.
Signature
Soup bases (e.g., spicy, mushroom)
Best time
Weekday afternoon for more attentive service
Price
$$$ (Expensive)
Score: 90 · 5 sources
What customers say
Haidilao Hot Pot at IMM consistently receives high praise for its exceptional service, with staff members like Wang Ning, 小金, Cindy, Neenee, and Tang Wei Quan frequently highlighted for their attentiveness and friendly demeanor.
Customers appreciate the fresh ingredients, flavorful soup bases, and extensive sauce bar, which includes free-flow appetizers and desserts.
While acknowledged as a premium-priced option, the overall dining experience, often enhanced by special touches for celebrations and complimentary services like manicures by Fiona, is considered well worth the cost.
Google Reviews
Wang Ning, 小金 and Cindy provided excellent service during my visit. They were attentive and friendly, making the dining experience a very pleasant and enjoyable one. Special mention to 小金, who was in…
A visit to HaiDiLao is always more than just a meal, and our experience at the IMM branch was a perfect example of why they are in a league of their own. While the hot pot itself is excellent, it's th…
Love the service and atmosphere here at haidilao IMM! Special shoutout to Staff Tang Wei Quan! His cheerful personality and great service make our day even more perfect! Please give him a bonus!
Have always been coming to this outlet, the service and food is always top notch! :) But I would like to commend the manicure services done by Fiona—her skills are amazing, she’s very experienced, qu…
Came with family for birthday celebration. Service was great!! as we came on a weekday afternoon we got full attention from the server and she made sure we were attended to, as it was a double birthda…
Reviews from Google
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