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Haidilao Hot Pot @ Royal Square Novena
103 Irrawaddy Rd, #06-01 to 02 Royal Square, Singapore 329566
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 90 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
Haidilao Hot Pot at Royal Square Novena consistently delivers on its reputation for exceptional service, often highlighted by attentive staff who anticipate needs and go the extra mile.
Reviewers frequently praise individual staff members for their proactive refills, menu guidance, and special considerations like offering pillows for pregnant guests or complimentary fruit platters when items are out of stock.
While the food is generally considered fresh and delicious, with a good variety of soup bases and a comprehensive sauce station, some feedback suggests the quality is 'OK at most' for certain items, like the dancing noodles.
The atmosphere is often described as clean and suitable for groups, with the ability to cater to celebrations.
We note the pricing is on the higher side compared to other hotpot options, but the consensus is that the service and overall experience justify the cost.
We think this location is best for those prioritising a high-touch service experience over strictly food-focused hotpot, especially for celebrations or group gatherings.
Expect to pay a premium for the service.
Signature
dancing noodles
Best time
dinner or special occasions
Price
Expensive
Score: 90 · 5 sources
What customers say
Haidilao Hot Pot @ Royal Square Novena consistently receives high praise for its exceptional and attentive service, with staff like Coco, Ann, Sen Huat, Zhang Bin, and Lili frequently highlighted for going above and beyond, offering proactive refills, special accommodations, and birthday celebrations.
While the food is generally considered fresh and delicious, particularly the sliced meats and handmade noodles, some find it only 'OK at most' despite the variety of soup bases and sauce options.
Customers acknowledge the higher price point but generally feel the quality of service justifies the cost, making it a popular choice for family gatherings and special occasions.
Google Reviews
Fantastic service from Coco!!! She’s very attentive and ensures we have a great time here. The food is great because she’s able to cook it for us and ensure right cook timings :) The environment is c…
As usual service is great but food is OK at most! We came for the service and dancing noodles. The dancing noodles this time is not as nicely done, but my child still loves it! We opt for that 39.90…
After an exhilarating Blackpink concert, I bring my daughters, niece a d nephew ended the night with supper at Haidilao in Royal Square Novena. The atmosphere was fantastic—the restaurant even played…
Had a great experience at Haidilao! The service was excellent — staff Sen Huat were attentive, friendly, and made us feel really welcome. The food was fresh, especially the sliced meats and handmade…
Outstanding Service & Food at Haidilao! Our team enjoyed an amazing lunch here recently. The food was delicious and served quickly, but what made our visit exceptional was the service—especially from…
Reviews from Google
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