Claim this listing to add loyalty, referral program, and marketing tools.
Trusted by 21 outlets across Singapore
16,000+ members · 4,500+ coupons redeemed · 1,400+ referrals generated
Haidilao Hot Pot @ Royal Square Novena
103 Irrawaddy Rd, #06-01 to 02 Royal Square, Singapore 329566
Haidilao Hot Pot @ Royal Square Novena in Novena serves Chinese hot pot dining in an upscale setting. Located at 103 Irrawaddy Road, the restaurant invites diners to cook broths and ingredients at their tables, with customers noting attentive service throughout their meals.
Opening Hours
Want a loyalty program here?
Sign up to be notified when Haidilao Hot Pot @ Royal Square Novena launches their rewards program.
STAMPEDE Score
Moderate confidenceScore: 90 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Haidilao Hot Pot at Royal Square Novena consistently delivers on its reputation for exceptional service, often highlighted by attentive staff who anticipate needs and go the extra mile.
Reviewers frequently praise individual staff members for their proactive refills, menu guidance, and special considerations like offering pillows for pregnant guests or complimentary fruit platters when items are out of stock.
While the food is generally considered fresh and delicious, with a good variety of soup bases and a comprehensive sauce station, some feedback suggests the quality is 'OK at most' for certain items, like the dancing noodles.
The atmosphere is often described as clean and suitable for groups, with the ability to cater to celebrations.
We note the pricing is on the higher side compared to other hotpot options, but the consensus is that the service and overall experience justify the cost.
We think this location is best for those prioritising a high-touch service experience over strictly food-focused hotpot, especially for celebrations or group gatherings.
Expect to pay a premium for the service.
Signature
dancing noodles
Best time
dinner or special occasions
Price
Expensive
Score: 90 · 5 sources
What customers say
Haidilao Hot Pot @ Royal Square Novena consistently receives high praise for its exceptional and attentive service, with staff like Coco, Ann, Sen Huat, Zhang Bin, and Lili frequently highlighted for going above and beyond, offering proactive refills, special accommodations, and birthday celebrations.
While the food is generally considered fresh and delicious, particularly the sliced meats and handmade noodles, some find it only 'OK at most' despite the variety of soup bases and sauce options.
Customers acknowledge the higher price point but generally feel the quality of service justifies the cost, making it a popular choice for family gatherings and special occasions.
Google Reviews
Here’s a polished review you can use: ⸻ Visited Haidilao Hot Pot recently and, as expected, the service was excellent. The staff were attentive, friendly, and proactive throughout the meal, which re…
Came to try their premium solo hotpot set after seeing it on Instagram. SGD$ 19.90 for their Premium Solo Hotpot set from 4 May 2026 to 31 July 2026. But take note the set comes with 1 choice of sou…
Fantastic service from Coco!!! She’s very attentive and ensures we have a great time here. The food is great because she’s able to cook it for us and ensure right cook timings :) The environment is c…
Fantastic service from Qiqi and team! It's my first time at HDL and also my birthday month. Qiqi was so patient in helping me register to be a member and giving recommendations. She even surprised me…
Had such a great experience at Hai Di Lao. Huge thanks to Mon Mon for the exceptional service. She was very accommodating, incredibly attentive, and had amazing attention to detail throughout our meal…
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
✨ Verified businesses get weekly AI-refreshed content, editorial reviews, and the full marketing suite. Claim this business to unlock.