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Haidilao Hot Pot @The Seletar Mall
33 Sengkang W Ave, #03-36 to 37 The Seletar Mall, Singapore 797653
Haidilao Hot Pot, located in Sengkang at The Seletar Mall, serves Chinese hot pot cuisine in an upscale setting. The restaurant draws consistent feedback from diners, with reviews reflecting appreciation for its dining experience.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 85 / 100
Based on 5 data points · Updated 4 months ago
Editor’s Note
Last updated 21 Jul 2026
Our take: Haidilao at The Seletar Mall generally delivers on its reputation for excellent service, with multiple reviewers highlighting attentive and friendly staff who go the extra mile, especially for special occasions like birthdays.
The atmosphere is consistently praised for being well-managed and pleasant, even during busy periods.
We note that the self-serve and sauce stations are well-maintained, and the meat quality is consistently fresh.
The collagen soup base is a standout recommendation, described as creamy and yellow.
However, we've seen some feedback indicating occasional inconsistencies in service, such as needing to prompt staff for desserts or takeaway freebies, which were previously offered proactively.
There's also a mention of a change in the light soya sauce, with the current version being saltier than the premium one used before.
Despite these minor points, the overall dining experience remains positive.
We recommend taking your time, as there's no time limit on dining.
Best for those who appreciate attentive service and a wide array of hot pot options, but be prepared to potentially ask for certain amenities if not offered upfront.
Signature
collagen soup base
Best time
after 10:30 AM, before 6:00 AM
Price
Expensive
Score: 85 · 5 sources
What customers say
Haidilao Hot Pot @The Seletar Mall generally receives high praise for its exceptional and attentive service, with specific staff members like Lexter and Qu Yang frequently highlighted for their proactive and warm hospitality, including special touches for celebrations.
Customers appreciate the well-maintained self-serve stations and fresh ingredients, particularly the creamy yellow collagen soup.
While most experiences are positive, some diners noted inconsistencies in service, such as needing to request desserts and freebies, and a perceived decline in the quality of the light soya sauce.
Google Reviews
Had a great time celebrating my birthday here! The food was really enjoyable and the service from Lexter, Yunyan , Sheng Li, Biguang was fantastic. They were thoughtful and showed a lot of initiative…
Enjoyable dinner at Seletar mall outlet. The service crew Tzyy Ng 紫琦 was very attentive and helpful. We enjoyed her service as she will check on us if need anything as and when. Thank you n Keep it u…
Excellent service provided by staff member Lexter. From the moment we arrived, Lexter was attentive, friendly, and genuinely thoughtful in making sure our meal was enjoyable. He went the extra mile t…
Service at the entrance was good and welcoming as usual. However, the service inside was not consistent towards the end of the meal. Dessert and takeaway freebies were not offered unless we asked, un…
Had dinner with the family tonight and had very very pleasant service from the staffs. Especially our host, Mr. Isaac Peh, he was very attentive, friendly and engaging. Thank you for the service and a…
Reviews from Google
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