Claim this listing to add loyalty, referral program, and marketing tools.
Trusted by 21 outlets across Singapore
16,000+ members · 4,500+ coupons redeemed · 1,400+ referrals generated
Hei Sushi
604 Sembawang Rd, #01-22/23 Sembawang Shopping Centre, Singapore 758459
Hei Sushi serves Japanese cuisine in Sembawang, located at Sembawang Shopping Centre on Sembawang Road. The mid-range restaurant draws visitors who appreciate its sushi offerings and consistent quality.
Opening Hours
Want a loyalty program here?
Sign up to be notified when Hei Sushi launches their rewards program.
STAMPEDE Score
Moderate confidenceScore: 55 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take on Hei Sushi suggests a mixed experience, heavily dependent on timing and staffing.
We see consistent praise for the freshness of items like salmon sashimi, hotate, oysters, and Hana Maki, particularly when the restaurant is quiet.
The ability to order via QR code and the presence of a conveyor belt for sushi are noted as convenient features, and the air conditioning is a plus in hot weather.
However, service quality appears to be a significant point of contention.
We've seen reports of prompt and attentive service during off-peak hours, contrasting sharply with experiences during busier times or when staff levels are low, leading to long waits and a perceived lack of hospitality.
There are also concerns about food quality consistency, with some patrons noting a decline and limited choices on the conveyor belt, including hard Japanese rice.
We think Hei Sushi is best visited during weekday afternoons for a potentially more relaxed experience with better service and food quality.
Avoid peak hours if you value prompt service and a wider selection.
Best time
weekday afternoon
Price
Moderate
Score: 55 · 5 sources
What customers say
Hei Sushi garners mixed reactions, with some customers praising the freshness and quality of dishes like salmon sashimi, hotate, and Hana Maki, alongside prompt and attentive service, especially during quieter periods.
However, significant concerns are raised regarding inconsistent service, with reports of unstaffed entrances and rude, inattentive staff, particularly from older team members.
Food quality is also a point of contention, with some experiencing a noticeable drop in sushi quality, hard Japanese rice, and limited conveyor belt options, while others find it acceptable for the price.
Google Reviews
Shocking service and rude waiting staff. Come here at your own risk.... App to scan the menu did not work multiple times from the start. When i asked the lady in glasses with bun up hair-(supposedly t…
Ordering system very slow and have issues as mentioned by other reviewers. Food quality subpar for the price. Only 5 mushrooms with the salmon compared to 30+ in the picture. Salmon was overcooked unt…
Food quality has gone down drastically from the last time I had Sakae (Hei is from Sakae). Soups are all bland, curry ramen no taste. Unagi don not satisfactory. But prices expensive
Visited on 17 July 2025 at 7:30 PM and was shocked by the lack of basic customer service. No one was at the entrance to greet us—we stood there for 10 minutes. An older lady with short hair finally ca…
My meal at Hei Sushi in Sembawang Shopping Centre was excellent. The salmon sashimi, hotate (scallop), oysters, and Hana Maki were all incredibly fresh and delicious, with standout flavors and quality…
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
✨ Verified businesses get weekly AI-refreshed content, editorial reviews, and the full marketing suite. Claim this business to unlock.