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Hei Sushi
604 Sembawang Rd, #01-22/23 Sembawang Shopping Centre, Singapore 758459
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 55 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take on Hei Sushi suggests a mixed experience, heavily dependent on timing and staffing.
We see consistent praise for the freshness of items like salmon sashimi, hotate, oysters, and Hana Maki, particularly when the restaurant is quiet.
The ability to order via QR code and the presence of a conveyor belt for sushi are noted as convenient features, and the air conditioning is a plus in hot weather.
However, service quality appears to be a significant point of contention.
We've seen reports of prompt and attentive service during off-peak hours, contrasting sharply with experiences during busier times or when staff levels are low, leading to long waits and a perceived lack of hospitality.
There are also concerns about food quality consistency, with some patrons noting a decline and limited choices on the conveyor belt, including hard Japanese rice.
We think Hei Sushi is best visited during weekday afternoons for a potentially more relaxed experience with better service and food quality.
Avoid peak hours if you value prompt service and a wider selection.
Best time
weekday afternoon
Price
Moderate
Score: 55 · 5 sources
What customers say
Hei Sushi garners mixed reactions, with some customers praising the freshness and quality of dishes like salmon sashimi, hotate, and Hana Maki, alongside prompt and attentive service, especially during quieter periods.
However, significant concerns are raised regarding inconsistent service, with reports of unstaffed entrances and rude, inattentive staff, particularly from older team members.
Food quality is also a point of contention, with some experiencing a noticeable drop in sushi quality, hard Japanese rice, and limited conveyor belt options, while others find it acceptable for the price.
Google Reviews
My meal at Hei Sushi in Sembawang Shopping Centre was excellent. The salmon sashimi, hotate (scallop), oysters, and Hana Maki were all incredibly fresh and delicious, with standout flavors and quality…
Visited on 17 July 2025 at 7:30 PM and was shocked by the lack of basic customer service. No one was at the entrance to greet us—we stood there for 10 minutes. An older lady with short hair finally ca…
First time dine in at Hei Sushi. It is pleasant experience. Order can be done using QR code. There are varieties of Sushi plates on moving conveyor by the side of tables. The air conditioner is reall…
I’m truly disappointed with my recent visit. The quality of the sushi has dropped tremendously, and there were very limited choices on the conveyor belt. The Japanese rice was hard as well, which made…
Food was served very slowly perhaps due to the timing and kitchen staffs shortage. Food taste was okay but waited for too long and became full quite quickly. Overall, could not finished but the servic…
Reviews from Google
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