Jollibee Serangoon NEX

★ 3.9(1,375)on Googleserangoon

23 Serangoon Central, B1-28/29 NEX, Singapore 556083

Dine-inTakeoutDeliveryWheelchair accessible

6970 6578

Opening Hours

Today (Monday)10:00 AM – 10:00 PM

STAMPEDE Score

Moderate confidence

BSolid

Score: 75 / 100

Atmosphere75

Queue wait70

Consistency70

Food quality80

Based on 5 data points · Updated 9 days ago

Editor’s Note

Last updated 30 May 2026

Our take: Jollibee at Serangoon NEX consistently delivers on its core offering: the Chickenjoy.

We see repeated praise for its crispy skin, tender and juicy meat, and the accompanying gravy.

Many reviewers highlight the chicken as fresh, hot, and superior to other fast-food fried chicken options.

However, the quality seems to drop off significantly for other menu items.

We note specific complaints about the spicy nuggets being overly seasoned and the hotdog bun being of poor quality.

While some experiences mention fast and friendly service, others report issues, particularly with staff flexibility regarding order modifications.

The self-ordering kiosks are generally seen as easy to use, though they may lack certain customisation options.

Verdict: Stick to the Chickenjoy for a satisfying meal; other menu items are a gamble.

Signature

Chickenjoy

Score: 75 · 5 sources

What customers say

Jollibee Serangoon NEX receives mixed but generally positive feedback, with customers consistently praising the Chickenjoy for its crispy skin, tender meat, and juicy texture, often requesting extra gravy.

While the fried chicken is a standout, other menu items like the hotdog bun and spicy nuggets are often criticised.

Service quality varies, with some experiencing friendly and fast service, while others report unhelpful staff interactions, particularly regarding drink customisation.

Chickenjoy quality (crispy, juicy, tender)Inconsistent service qualityOther menu items (hotdog, nuggets) are subparFast turnover/freshly cooked food

60% positive20% neutral20% negative

Google Reviews

★★★★★MH Tham· 5 months ago

Very tasty fried chicken, but also overly salty. I felt my life bar decreasing with each mouthful of chicken. The skin was crisp and well marinated while the chicken meat was tender and juicy. Everyt…

★★★★★wahbananaboy· a year ago

No frills fried chicken outlet, ordering through kiosk was easy, fried chicken was crispy juicy and fresh! Very different from your usual big brands and was awesome tasting! Fries also tasted natural…

★★★★★Al Jeffrey Amen· 6 months ago

I had a wonderful experience at Jollibee! The food was freshly cooked, flavorful, and served hot—just the way it should be. The Chickenjoy was perfectly crispy on the outside and juicy on the inside,…

★★★★★zymy yunus· 7 months ago

The chicken crisy and juicy. The service also very fast and friendly. Hope the quality product maintain and give good service instead

★★★★★Anna Low· 5 months ago

Bad service, the worst, in fact. The staff, Nissa turned me down flat when asked to change my drink to no ice as i forgot to tell her i didnt want ice it. The order machine doesnt have the option. Nev…

Reviews from Google

More content coming as we discover reviews and videos about this restaurant across the web.

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