Is this your business?

Claim this listing to add loyalty, referral program, and marketing tools.

Trusted by 21 outlets across Singapore
16,000+ members · 4,500+ coupons redeemed · 1,400+ referrals generated

Jollibee Serangoon NEX

★ 4.0(1,408)on Googleserangoon

23 Serangoon Central, B1-28/29 NEX, Singapore 556083

Jollibee Serangoon NEX serves fast food in the Serangoon neighborhood at 23 Serangoon Central, B1-28/29 NEX. With 3.9 stars across over 1,300 reviews, the location draws regular visitors to its basement food court setting.

Dine-inTakeoutDeliveryWheelchair accessible

6970 6578

Opening Hours

Today (Thursday)10:00 AM – 10:00 PM

Want a loyalty program here?

STAMPEDE Score

Moderate confidence

BSolid

Score: 75 / 100

Atmosphere75

Queue wait70

Consistency70

Food quality80

Based on 5 data points · Updated 1 month ago

Editor’s Note

Last updated 21 Jul 2026

Our take: Jollibee at Serangoon NEX consistently delivers on its core offering: the Chickenjoy.

We see repeated praise for its crispy skin, tender and juicy meat, and the accompanying gravy.

Many reviewers highlight the chicken as fresh, hot, and superior to other fast-food fried chicken options.

However, the quality seems to drop off significantly for other menu items.

We note specific complaints about the spicy nuggets being overly seasoned and the hotdog bun being of poor quality.

While some experiences mention fast and friendly service, others report issues, particularly with staff flexibility regarding order modifications.

The self-ordering kiosks are generally seen as easy to use, though they may lack certain customisation options.

Verdict: Stick to the Chickenjoy for a satisfying meal; other menu items are a gamble.

Signature

Chickenjoy

Score: 75 · 5 sources

What customers say

Jollibee Serangoon NEX receives mixed but generally positive feedback, with customers consistently praising the Chickenjoy for its crispy skin, tender meat, and juicy texture, often requesting extra gravy.

While the fried chicken is a standout, other menu items like the hotdog bun and spicy nuggets are often criticised.

Service quality varies, with some experiencing friendly and fast service, while others report unhelpful staff interactions, particularly regarding drink customisation.

Chickenjoy quality (crispy, juicy, tender)Inconsistent service qualityOther menu items (hotdog, nuggets) are subparFast turnover/freshly cooked food

60% positive20% neutral20% negative

Google Reviews

★★★★★Jianping Zheng· a month ago

Order #4332 20 Jun 2026 I ordered 2 sets of Chickenjoy & Spaghetti Combos (each set includes 2 pieces of chicken, 1 spaghetti, and 1 Mango Peach Pie). However, both sets were missing the spaghetti. I…

★★★★★MH Tham· 7 months ago

Very tasty fried chicken, but also overly salty. I felt my life bar decreasing with each mouthful of chicken. The skin was crisp and well marinated while the chicken meat was tender and juicy. Everyt…

★★★★★RB· a month ago

The food was amazing, with excellent service. The cashier was really friendly and went through the options thoroughly. Service was on point and will certainly come back again!

★★★★★S Siew· 3 months ago

Ordered 2 sets of meal. Spicy chicken is so small and miserable. Original non spicy looks more decent for a single piece. This outlet has bad ventilation and full of oily smell. With no aircon and win…

★★★★★PROTOKOL SIGN· 2 months ago

I think I come to Jollibee not just for the chicken anymore 😂🤍 But okay, let’s be honest the fried chicken is REALLY good. Crispy outside, juicy inside, and always served panas-panas. The gravy make…

Reviews from Google

More content coming as we discover reviews and videos about this restaurant across the web.

✨ Verified businesses get weekly AI-refreshed content, editorial reviews, and the full marketing suite. Claim this business to unlock.