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Kao Western
9 Jurong West Ave 5, #01-09, Singapore 649487
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 55 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take: Kao Western appears to be a budget-friendly option for Western fare, particularly noted for its generous portions.
We see consistent praise for the Chicken Cutlet with Creamy Pasta, with one reviewer highlighting the 'huge piece of chicken cutlet' for $7.80, calling it 'great worth.' The ribeye is also mentioned as being tender and good value.
However, we note recurring issues with order accuracy and service attitude.
Multiple accounts describe incorrect orders, missing items, and rude staff interactions, particularly regarding the $0.50 takeaway packaging charge.
While the food itself seems to be generally acceptable for its price point, the operational inconsistencies and customer service complaints are significant.
We'd recommend Kao Western if you're in the area and prioritising affordability and portion size over service and order precision.
Be prepared to double-check your order, especially for takeaways.
Signature
Chicken Cutlet with Creamy Pasta ($7.80)
Price
Below $10/person
Score: 55 · 5 sources
What customers say
Kao Western receives mixed feedback, with many customers appreciating the value and taste of specific dishes like the creamy pasta with chicken cutlet and the tender ribeye steak.
However, significant issues with order accuracy, particularly for takeaway, and staff attitude, especially regarding packaging charges, are frequently reported.
While some staff are polite, inconsistencies in order fulfillment and service are common.
Google Reviews
Somehow orders always gotten wrongly? Told lady cashier on two different occasions of sides and sauce i want and both is always wrong. Today's is so ridiculous, left out a whole rice, gave me black pe…
Saw many negative reviews but largely about service attitude which I can allude to. Ordered the rib eye cos it has to be the cheapest one can find in Singapore. turned out food was great ribeye very t…
Take away packaging needs to pay $0.50 more. When I look stunned while paying, the rude lady say they been like this for many years. Bad attitude and ripping customers off for packaging money.
Always come here for their creamy pasta + chicken cutlet, be it on off days or after exercising at the nearby gym. Price is great for a huge piece of chicken cutlet that’s breaded and fried so nicely…
First thing the food is ok and cheaper than Western Boy by 60 cents for takeaway if comparing both. For chicken chop rice meal today, I had to wait a bit longer but when I ask the staff he did answere…
Reviews from Google
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