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Kimly Coffeeshop
Blk 221 Boon Lay Pl, #01-100 Shopping Centre, Singapore 640221
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 30 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
We've observed a recurring theme of customer service issues at Kimly Coffeeshop, particularly concerning staff attitude and handling of basic requests.
Instances range from being denied an extra cup of ice for a soft drink, even when offering to pay, to rude interactions at the dim sum stall where customers were blamed for order mix-ups.
There are also reports of long wait times for takeaway orders, with some customers waiting up to 45 minutes and receiving no apology for the delay.
Food quality also appears inconsistent, with one review highlighting an unappetizing sweet and sour fried fish dish featuring an overcooked, reheated egg, leading to concerns about freshness and potential food poisoning.
While one older review praises the food as "delicious and yummy," the more recent feedback points to significant operational and service shortcomings.
We think this location might be best avoided if you're looking for a pleasant dining experience or reliable food quality.
The consistent negative feedback on service suggests a systemic issue rather than isolated incidents.
Price
Below $10/person
Score: 30 · 5 sources
What customers say
Kimly Coffeeshop in Jurong West receives mixed reviews, with significant dissatisfaction regarding customer service and food quality.
Patrons report rude staff, particularly at the drink and dim sum stalls, and issues with incorrect orders and long wait times for takeaways.
While some find the food delicious, others express concerns about freshness, with specific complaints about reheated eggs and potential food poisoning.
Google Reviews
On 30 Jul 2025 at about 1600 hrs. Was at the drink stall where an old man (who usually makes the beverages for the customers) and another old lady were at the Cash Counter. I bought two cans of soft…
The aunty at the dim sum stall could improve her customer service. She greeted me with a rude attitude, as if I had done something wrong. She also served the wrong food but blamed me for the mistake a…
Food is not fresh. Stalls that can get a miserable 1 Star rating from me means NEVER NEVER NEVER waste your time and money. Ordered sweet sour fried fish that come with an egg. Have also informed to…
Awesome food !!!!! Delicious and Yummy . if you eat in the morning will make you Zzzz
Terrible service recovery. Ordered takeaway mui fan at 945pm. Took 45 minutes to do my order, 3-4 customers after me already gotten their food. When confronted, never even apologise, just smile and wa…
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
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