Claim this listing to add loyalty, referral program, and marketing tools.
Trusted by 41 outlets across Singapore
28,300+ members · 22,200+ coupons redeemed · 2,300+ referrals generated
KOI Thé (Braddell)
Lor 1 Toa Payoh, #01-302 Block 109, Singapore 310109
KOI Thé in Toa Payoh serves bubble tea at Block 109, Lor 1 Toa Payoh. The shop has received feedback from visitors across multiple reviews.
Opening Hours
Want a loyalty program here?
Sign up to be notified when KOI Thé (Braddell) launches their rewards program.
STAMPEDE Score
Moderate confidenceScore: 45 / 100
Based on 4 data points · Updated 1 month ago
Editor’s Note
Last updated 3 Aug 2026
Our take: KOI Thé at Braddell faces consistent feedback regarding staffing levels, particularly during peak periods.
Multiple accounts describe long waits, with one customer reporting a nearly 20-minute delay for a single drink on a Friday night.
While individual staff members are often praised for their helpfulness and hard work, the consensus points to understaffing as a significant operational issue, leading to unsatisfactory service and incorrect orders, such as drinks prepared with ice despite specific requests for none.
We think this outlet is best visited during off-peak hours to avoid potential frustration, as the current staffing seems unable to handle high demand efficiently.
Best time
Avoid peak hours, especially Friday nights
Wait time
Up to 20 minutes during peak hours
Score: 45 · 4 sources
What customers say
KOI Thé (Braddell) receives mixed feedback, with customers frequently praising the kindness and helpfulness of individual staff members.
However, a recurring issue is severe understaffing, particularly during peak hours, leading to long wait times for both in-store and delivery orders.
There are also instances of order inaccuracies, such as drinks prepared with ice despite specific requests for no ice.
Google Reviews
The staff here are incredibly hardworking, but they are clearly being stretched too thin. On a recent Friday night, only two people were handling a constant stream of Grab orders and in-store customer…
Always love buying from this store even though hdb hub outlet is nearer to me. However today they made my order wrongly, I specifically ordered no ice, but my drinks still came with ice :( Only found…
Severely understaffed. Only have one staff doing so many order. The staff couldn’t even set his priorities straight and make us wait for a long time for a single hazelnut milk tea. Unsatisfactory serv…
Super kind and helpful staff. Offered to help me change my drink and add pearls when i forgot. very nice i like koi
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
✨ Verified businesses get weekly AI-refreshed content, editorial reviews, and the full marketing suite. Claim this business to unlock.