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KOI Thé (Braddell)
Lor 1 Toa Payoh, #01-302 Block 109, Singapore 310109
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 45 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
Our take: This KOI Thé outlet at Braddell appears to be a mixed bag, primarily due to operational inconsistencies.
While some customers praise the kindness and helpfulness of individual staff members, others report significant issues with service speed and, in one notable instance, the manager's conduct.
We've seen reports of 20-minute waits for a single drink on a Friday night, attributed to understaffing during peak periods.
There are also instances of incorrect orders, such as drinks prepared with ice despite specific 'no ice' requests.
The most concerning feedback points to a manager who is reportedly rude to customers and publicly scolds junior staff, creating an uncomfortable environment.
While the core product remains consistent with the KOI brand, the overall experience here seems heavily dependent on staffing levels and who is on shift.
We'd recommend visiting during off-peak hours to potentially mitigate long waits and service issues.
Best time
Avoid peak hours, especially Friday evenings
Wait time
Expect 20+ minute waits during peak hours
Score: 45 · 5 sources
What customers say
KOI Thé (Braddell) receives mixed feedback, with customers appreciating the kindness and helpfulness of some staff members, particularly when correcting orders or assisting with forgotten additions like pearls.
However, significant concerns exist regarding understaffing during peak hours, leading to long wait times (up to 20 minutes), and occasional order inaccuracies, such as drinks with ice despite requests for none.
A recurring negative theme highlights the rude and impatient behavior of a specific female manager, who has been observed shouting at customers and scolding junior staff in front of patrons, creating an unpleasant experience.
Google Reviews
The staff here are incredibly hardworking, but they are clearly being stretched too thin. On a recent Friday night, only two people were handling a constant stream of Grab orders and in-store customer…
Always love buying from this store even though hdb hub outlet is nearer to me. However today they made my order wrongly, I specifically ordered no ice, but my drinks still came with ice :( Only found…
Rude staff, I was trying to buy a drink, and the female manager literally shouted at me to repeat myself. Because of my bad experience, I decided to give this outlet a second chance. Yesterday as I wa…
Super kind and helpful staff. Offered to help me change my drink and add pearls when i forgot. very nice i like koi
Nah they’re a real G. 10/10 recommend woooo
Reviews from Google
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