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McDonald's Hillion Mall
17 Petir Rd, #B1-25/26/27 Hillion Mall, Singapore 678278
Classic, long-running fast-food chain known for its burgers & fries.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 20 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
Our take: McDonald's Hillion Mall, despite its familiar menu, consistently receives low ratings for its service and operational efficiency.
We've noted numerous complaints about long wait times, incorrect orders, and staff attitudes.
Customers frequently report missing items, orders being misplaced, and a general lack of responsiveness from staff, even when issues are brought to their attention.
The kiosk system also appears to be a point of friction, with reports of receipts not printing and staff being unhelpful when issues arise.
While the core McDonald's offerings are standard, the execution at this particular branch seems to fall short.
We'd recommend this location only if you're in the immediate vicinity and have ample time to spare, or if you're prepared to meticulously check your order before leaving.
Otherwise, consider other options in the area.
Wait time
Expect significant delays during peak hours, especially evenings.
Price
Below $10/person
Score: 20 · 5 sources
What customers say
Customers at McDonald's Hillion Mall frequently report significant issues with order accuracy and fulfillment, including missing items like crinkle fries and delayed or lost orders, often attributed to the system's inability to handle high loads.
Service quality is a major concern, with multiple complaints about rude, impatient, and unhelpful staff, particularly from specific individuals like 'Haryati' and a female Indian front counter staff.
There's a recurring theme of staff unwillingness to rectify errors or provide basic amenities like plastic bags for takeaway drinks, leading to cold food and unpleasant customer interactions.
Google Reviews
Horrible service from the Service Leader Kiosk Machine didn’t produce a receipt. So I was informed by the cleaner/dining staff to go counter obtain my receipt. Kiosk does not have a number she keep y…
Please don't order from this branch as the system are unable to handle high loads. Order placed 6.14pm Queue number got skipped Check with the counter at around 7pm. Order missing in the system. Food…
On 13 February 2026 in the morning, I visited this outlet of McDonald’s and had a very unpleasant experience with a female Indian front counter staff. I ordered a takeaway drink, but no plastic bag o…
Didn’t check items well. Ordered crinkle fries but missing. This wasn’t the first time I got missing items from this outlet!! Please CHECK properly before sending out
Staff placed my online order at the wrong section and caused me to wait for more than 30mins. No apologies made and staff was not willing to replace my cold food to new hot ones. Based on the previous…
Reviews from Google
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