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McDonald's Hillion Mall
17 Petir Rd, #B1-25/26/27 Hillion Mall, Singapore 678278
Classic, long-running fast-food chain known for its burgers & fries.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 20 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take: McDonald's Hillion Mall, despite its familiar menu, consistently receives low ratings for its service and operational efficiency.
We've noted numerous complaints about long wait times, incorrect orders, and staff attitudes.
Customers frequently report missing items, orders being misplaced, and a general lack of responsiveness from staff, even when issues are brought to their attention.
The kiosk system also appears to be a point of friction, with reports of receipts not printing and staff being unhelpful when issues arise.
While the core McDonald's offerings are standard, the execution at this particular branch seems to fall short.
We'd recommend this location only if you're in the immediate vicinity and have ample time to spare, or if you're prepared to meticulously check your order before leaving.
Otherwise, consider other options in the area.
Wait time
Expect significant delays during peak hours, especially evenings.
Price
Below $10/person
Score: 20 · 5 sources
What customers say
Customers at McDonald's Hillion Mall frequently report significant issues with order accuracy and fulfillment, including missing items like crinkle fries and delayed or lost orders, often attributed to the system's inability to handle high loads.
Service quality is a major concern, with multiple complaints about rude, impatient, and unhelpful staff, particularly from specific individuals like 'Haryati' and a female Indian front counter staff.
There's a recurring theme of staff unwillingness to rectify errors or provide basic amenities like plastic bags for takeaway drinks, leading to cold food and unpleasant customer interactions.
Google Reviews
I waited 30 minutes for my food and approached the counter staff, Saxxtha, to check on the order. I spoke to her twice - she looked at my receipt but she did not respond each time and looked away - ve…
New pistachio soft serve. More “vanilla” and sugar than pistachio, need to imagine and recall very hard to taste the pistachio Taste: 1/10 Value for money : -10/10 Massive regret trying
Commendation for Manager [Unsure of his name] – McDonald’s Hillion Mall Dear McDonald's Management Team,I am writing to share my sincere appreciation for the outstanding service I received from the m…
Hopefully this can be viewed by the higher management, the criss cut fries I ordered on 1/6 tasted very ashy as though I was eating cigarette flavoured fries… please change the oil if its the end of i…
Horrible service from the Service Leader Kiosk Machine didn’t produce a receipt. So I was informed by the cleaner/dining staff to go counter obtain my receipt. Kiosk does not have a number she keep y…
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
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