Claim this listing to add loyalty, POS, and marketing tools.
McDonald's
399 Yung Sheng Rd, #01-23/24, Singapore 610399
Classic, long-running fast-food chain known for its burgers & fries.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 35 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take: This McDonald's outlet in Jurong West presents a mixed bag, with strong opinions on both sides.
We note consistent praise for the spacious, air-conditioned environment, making it a comfortable spot for a meal.
The food quality, when correct, is generally described as consistent with McDonald's standards.
However, a recurring and significant issue is the inaccuracy of orders, particularly during the morning shift.
Multiple reports highlight missing items, from hash browns and hotcakes to essential burger ingredients like eggs, even when paid for.
Portions for items like McFlurries are also cited as inconsistent, and some customers have received cold or diluted items.
While some staff receive commendation for their friendly service, the overall operational reliability, especially concerning order accuracy and waiting times, appears to be a point of frustration for many.
We'd recommend visiting during off-peak hours, such as a quiet Monday morning, to potentially avoid the reported service inconsistencies.
Best time
quiet Monday mornings
Price
Below $10/person
Score: 35 · 5 sources
What customers say
Customer sentiment for McDonald's in Jurong West is largely negative, primarily due to frequent issues with missing items in orders, both for delivery and dine-in, and inconsistent food quality, such as cold fries or diluted drinks.
While some customers praise the consistent taste and comfortable dining environment, others highlight poor service from morning staff and managers, leading to incorrect orders and a disappointing experience.
The outlet is perceived as unreliable, despite occasional positive interactions with friendly staff.
Google Reviews
Very unreliable outlet. I ordered breakfast via GrabFood today and my Hash Brown and Hotcakes (S) were missing. This is not the first time this has happened. Missing items happen often, even for dine-…
My wife and I frequently visit this McDonald’s, and it never disappoints. The place is spacious, nicely air-conditioned, and provides a comfortable environment for us to enjoy a meal together. It’s on…
The morning shift team & manager always not accurate with their work. Always missing either condiments or ingredients in your burger. I ordered Chicken Muffin w Egg but received it with no egg. So I p…
Enjoying the $1 Weekday Promo Latte on a nice quiet Monday morning. Service by a Malay lady staff ( didn’t get her name) was great; her friendliness makes customers smile.
Order online through their McDonald app worth $120 but receive only 1 apple pie and 1 hash brown. Customer service tried to reach out to the store but was not available. Have to end up with a refund i…
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
✨ Verified businesses get weekly AI-refreshed content, editorial reviews, and the full marketing suite. Claim this business to unlock.