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Trusted by 21 outlets across Singapore
16,000+ members · 4,500+ coupons redeemed · 1,400+ referrals generated
McDonald's
1 Yuan Ching Rd, Singapore 618640
Classic, long-running fast-food chain known for its burgers & fries.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 40 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take on McDonald's in Jurong West is that it's a classic fast-food option, but with significant operational inconsistencies.
While some customers praise individual staff members like Yuting Lin, Patrick Teo, and Jia Ying for their excellent service and attentiveness, others report frustratingly slow service and order mix-ups.
There are also concerning accounts of hygiene issues, specifically a rat sighting that was reportedly handled poorly by staff.
We think the experience here can be a mixed bag, ranging from commendable service to significant operational and cleanliness concerns.
We'd recommend this location only if you're in the immediate vicinity and prepared for potential delays or issues.
Wait time
Expect delays during peak hours
Price
Below $10/person
Score: 40 · 5 sources
What customers say
Customer sentiment for McDonald's in Jurong West is mixed, with significant praise for exceptional staff service from individuals like Jia Ying, Yuting Lin, and Patrick Teo, who are noted for their attentiveness and helpfulness.
However, there are notable frustrations concerning slow service, order fulfillment issues where orders go missing or are delayed, and a severe hygiene concern involving a rat sighting on the dining floor that was not adequately addressed by staff.
Google Reviews
Good service same consistent taste. Cashier recommended package and save me money order Ala-carte
Great service, food takes awhile during peak hour. Overall service is great, plenty of parking but no sheltered walkway from parking to store if it rains
lost for words haha, fries weren’t freshly fried but i overlooked that. the burger on the other hand 💀💀
Went to have dinner at 10.40pm and to my horror, a huge rat began racing around the dining floor area and even jumping up onto one of the chairs After the staff claimed they caught the rat in a black…
Its not my first encounter but as I tried to allow the staff more time by self-collect. However my number went missing after it reaches the top one under ‘Now Preparing’. It took another 10 mins befor…
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
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