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McDonald's
1 Yuan Ching Rd, Singapore 618640
Classic, long-running fast-food chain known for its burgers & fries.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 40 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
Our take on McDonald's in Jurong West is that it's a classic fast-food option, but with significant operational inconsistencies.
While some customers praise individual staff members like Yuting Lin, Patrick Teo, and Jia Ying for their excellent service and attentiveness, others report frustratingly slow service and order mix-ups.
There are also concerning accounts of hygiene issues, specifically a rat sighting that was reportedly handled poorly by staff.
We think the experience here can be a mixed bag, ranging from commendable service to significant operational and cleanliness concerns.
We'd recommend this location only if you're in the immediate vicinity and prepared for potential delays or issues.
Wait time
Expect delays during peak hours
Price
Below $10/person
Score: 40 · 5 sources
What customers say
Customer sentiment for McDonald's in Jurong West is mixed, with significant praise for exceptional staff service from individuals like Jia Ying, Yuting Lin, and Patrick Teo, who are noted for their attentiveness and helpfulness.
However, there are notable frustrations concerning slow service, order fulfillment issues where orders go missing or are delayed, and a severe hygiene concern involving a rat sighting on the dining floor that was not adequately addressed by staff.
Google Reviews
The staff here and the manager is is TOO SLOW TO WORK FOR A FAST FOOD RESTAURANT!! They will skip your orders and will waste your time! SO PREPARE TO GET YOUR FOOD LATE!
Went to have dinner at 10.40pm and to my horror, a huge rat began racing around the dining floor area and even jumping up onto one of the chairs After the staff claimed they caught the rat in a black…
Konnichiwa dear lovely Yuting Lin & Patrick Teo, Arigato for your excellent service for helping me to refund additional order of hush brown as i've accidentally clicked the e-commence twice you rock…
Its not my first encounter but as I tried to allow the staff more time by self-collect. However my number went missing after it reaches the top one under ‘Now Preparing’. It took another 10 mins befor…
I would like to commend Jia Ying for her service. It hasn’t even been a minute since I entered the outlet, she already approached me to ask if I needed a baby chair. She even helped me to open the doo…
Reviews from Google
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