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McDonald's
101 Thomson Rd, #B1-11/12 United Square Shopping Mall, Singapore 307591
Classic, long-running fast-food chain known for its burgers & fries.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 60 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
Our take on McDonald's at United Square is that it largely delivers on the brand's promise of familiar fast food, but with some operational inconsistencies.
We note that the core appeal — satisfying cravings with standard McDonald's fare — remains intact.
However, recurring issues with order accuracy are a significant concern, as highlighted by multiple customer complaints regarding missing items or incorrect orders.
This suggests a need for stricter quality control before orders are handed out.
On the positive side, we see instances of excellent customer service, such as staff going out of their way to assist with large orders for events or noticing and rectifying kiosk issues.
The location's connection to an office building means it can get very crowded, even during off-peak times like Saturday mornings, leading to waits for tables.
We'd recommend managing expectations regarding crowds and double-checking orders, especially for takeaways.
It's a reliable option for a quick bite, but not for a quiet, leisurely meal.
Best time
Avoid peak hours, especially weekend mornings and lunch
Wait time
Expect queues for tables during busy periods
Price
Below $10/person
Score: 60 · 5 sources
What customers say
Customer sentiment for McDonald's is mixed, with significant praise for staff attentiveness and successful large orders, particularly at the United Square outlet where Hafiz and Pradiisha were highlighted for excellent service.
However, a recurring negative theme is incorrect or incomplete orders, leading to frustration and calls for better quality control.
The restaurants, especially the United Square location, are frequently described as crowded, impacting the dining experience.
Google Reviews
This is not the first time this has happened at your United Square outlet, and I am extremely disappointed. I honestly do not understand what your staff are doing. Do they not check the orders before…
We were arranging a children’s birthday party and needed food. This restaurant doesn’t host children’s parties, but we contacted them a few days before to see if they could do 30 happy meals at an agr…
This place like any macdonalds is cfm gonna satisfy your cravings and when i was ordering at the kiosk just now, the receipt didnt print out but thankfully there was a server who noticed and since i o…
UPD: They sent me the whole new order and everything was fresh, delicious and correct! Cheating! Beware of Order Issues! Double-Check Before You Leave! I ordered chicken wings and a triple cheeseburge…
Reasonable service and food standard but it is super crowded even around 9am on a Saturday morning. Be prepared to wait for tables. Environment too busy for my likely. Especially for a peaceful weeken…
Reviews from Google
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