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McDonald's Regal
3501 Jalan Bukit Merah, #01-01, Singapore 159460
Classic, long-running fast-food chain known for its burgers & fries.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 45 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
McDonald's Regal is a long-standing fast-food option in Bukit Merah, offering the familiar menu of burgers and fries.
We note that service quality appears inconsistent; while some customers praise individual staff members for their friendliness and professionalism, others report significant issues with order accuracy and problem resolution.
Instances of missing items, incorrect orders, and dismissive staff responses are concerning, particularly when issues arise from app-based orders intended for convenience.
The outlet can get very crowded, especially on Fridays, leading to longer wait times and potential order mix-ups.
However, for those seeking a study spot, it's often less crowded between 5-6pm, and the food is served quickly during these periods.
We think this location is best for a quick, no-frills meal during off-peak hours, or as a study spot if you're prepared for potential service hiccups.
We'd advise double-checking your order before leaving the counter, especially if ordering for takeaway.
Best time
After 1:30pm on weekdays, or 5-6pm on most days (avoid Fridays)
Wait time
20-30 minutes during peak hours for orders, potentially longer for corrections
Price
Below $10/person
Score: 45 · 5 sources
What customers say
McDonald's Regal receives mixed feedback, with some customers praising specific staff members like Xing Man for excellent service and finding it a good study spot with fast food.
However, significant issues include incorrect orders, missing items like curry sauce or spoons for sundaes, and poor service recovery, as exemplified by Nadia's handling of a wrong order.
Crowding and insufficient staff during peak times also contribute to negative experiences.
Google Reviews
Dear McDonald’s Customer Care Team, I would like to take this opportunity to compliment your staff member, Xing Man, for the excellent service provided during my recent visit. Xing Man was very friend…
Came to McDonald's for lunch at Regal's outlet, but was disappointed by the service received. Made an order through the app for table service. Ordered a curry sauce and sundae with my meal. Was missin…
Super crowded. Insufficient staff. Ordered nuggets at 5.09pm, received SPICY nuggets at 5.35pm. Took order and rushed off. Came home and saw SPICY nuggets which kid cannot eat. Poor Poor Poor in every…
as someone who goes to a lot of study spots, this is absolutely the perfect spot for you to study at! it's not too far from many primary or secondary schools, and the food is served fast and the staff…
I am incredibly disappointed with my experience today. I used the McDonald's app to order a Crispy Mac 'N Cheesy Wrap (Chicken Ham) meal for takeaway. Upon opening it, I discovered I had been given a…
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
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