PastaMania - Italian Casual Dining

★ 3.8(75)on Google$$italianjurong west

638 Jurong West Street 61, #02-01, Singapore 640638

Dine-inTakeoutDeliveryWheelchair accessible

Website

Opening Hours

Today (Monday)10:00 AM – 10:00 PM

STAMPEDE Score

Moderate confidence

CRoom to grow

Score: 20 / 100

Atmosphere30

Queue wait10

Food quality30

Value for money20

Based on 5 data points · Updated 9 days ago

Editor’s Note

Last updated 30 May 2026

Our take on PastaMania in Jurong West suggests a consistently poor customer experience.

We note frequent complaints regarding slow service, with one customer waiting 50 minutes for an order placed at 12:01 PM.

Staff attitude is a recurring issue, described as unfriendly and unhelpful, even to the point of not assisting with payment terminal issues.

Portions are reportedly small, and specific requests like 'less spicy' are often ignored, leading to dishes being inedibly hot.

While the convenience of location might be a draw for some, the overall sentiment points to a lack of basic customer service and inconsistent food preparation.

We'd advise against visiting this particular outlet, especially during busy periods, given the numerous negative reports.

Wait time

Expect significant delays during peak lunch hours.

Price

$$ ($15-25/person)

Score: 20 · 5 sources

What customers say

Customers at PastaMania Jurong West frequently report significant issues with service, including long wait times (up to 50 minutes), unfriendly staff, and a perceived lack of care from employees.

There are also recurring complaints about inconsistent food preparation, specifically regarding spice levels in dishes like pasta, and small portion sizes compared to other outlets.

While some find the food quality acceptable for convenience, the overall sentiment is negatively impacted by poor customer service and operational inefficiencies.

Long wait timesUnfriendly/unhelpful staffInconsistent food preparation (spice levels)Small portion sizes

0% positive5% neutral95% negative

Google Reviews

★★★★★Haikal Dasuki· 5 months ago

Ordered at 12:01 and only received my order at 12:51. A ridiculous 50 mins wait that completely burnt my lunch time. I approached the staff and they were busy, fine.. but one of them actually told me…

★★★★★Jia Ling· 7 months ago

1- Limited choices for the menu, as compared to their other outlets. 2- The portion for the food is really small as well. 3- Staff is not friendly and he behaves like he hate his job. Not Recommend…

★★★★★Joanne Kate· a year ago

This is what I get after I put remarks for less spicy. Chillies are on every single bite! This is not the first time I order, this time the spiciness is super terrible than previous order! Super disap…

★★★★★Akid Amrie· 4 months ago

Impression wise when we entered as itwas very dreadful as if the worker didn't bother about customer. Rude and ignorance like they didn't bother to even make the food at a proper size.

★★★★★chandramouli iyer· a year ago

Well, not complaining about the food but the staff at the counter sucks with respect to customer service. The payment tab at the counter seem to have an issue however the staff just didn’t bother to e…

Reviews from Google

More content coming as we discover reviews and videos about this restaurant across the web.

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