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PAUL SINGAPORE PTE LTD
15 Jln Tepong, Singapore 619336
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 40 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take on PAUL Singapore, particularly the Jurong East outlet, suggests a highly inconsistent experience for customers.
While one review highlights excellent customer service for a wedding event, the general sentiment points to significant operational and service issues.
We note a specific complaint about a 20-minute wait for an Onion Soup that never arrived, attributed to an ordering system failure, leading to a wasted 35 minutes for the customer.
Another significant concern revolves around misleading information regarding catering customisation, with a customer being told customisation was not possible despite the website stating otherwise.
This suggests a disconnect between advertised services and actual delivery, and a reluctance from the business to engage directly to resolve such discrepancies.
We think PAUL Singapore struggles with operational consistency and customer communication, especially when issues arise.
The disparity in service quality compared to international PAUL outlets is also a point of contention.
We'd recommend approaching PAUL Singapore with tempered expectations, particularly for larger or customised orders.
Best for: a quick, straightforward dine-in if you're in the area and not in a rush, but be prepared for potential service hiccups.
Score: 40 · 5 sources
What customers say
Customer sentiment for PAUL SINGAPORE PTE LTD is mixed, with significant frustration over operational inefficiencies and misleading information, particularly regarding catering customization and order fulfillment.
While some customers praise individual staff members for good service, others report long waits for food and a lack of consistency compared to international branches.
The overall experience is often marred by perceived poor customer service and wasted time.
Google Reviews
This place is ridiculous. Just want to have a soup here. Ordered thru their QR Code and showed the waitress I have paid. Waited for more than 20mins for an Onion Soup that never arrive. Staff only h…
Extremely misleading and disappointing On their site, they mentioned that the packages can be customized and to email them at their catering email. I suggested that someone call me back for a discuss…
Great customer service. Pearlyn was a huge help for our wedding.
Very disappointed service , choice and food compare to Paul in Malaysia
Nice place for dine-in
Reviews from Google
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