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Pizza Hut
165 Upper Paya Lebar Rd, Singapore 534858
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 65 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take on Pizza Hut in Toa Payoh suggests a mixed bag, primarily concerning delivery service versus in-store experience.
While the brand is generally known for its pizza, wings, and pasta, feedback indicates that delivery can be inconsistent, with one user reporting a 1.5-hour wait and an unsatisfactory resolution to a complaint.
This points to potential issues with their off-premise operations.
Conversely, the dine-in experience appears to be significantly better, with multiple reviewers highlighting exceptional service from specific staff members like Mr.
Saleem and Mr.
Rizal.
These accounts consistently praise the team's professionalism, friendliness, and efficiency in resolving issues, turning potentially negative situations into positive ones.
This suggests that the in-store management and customer interaction are strong points for this outlet.
We'd recommend Pizza Hut Toa Payoh for a dine-in experience, particularly if you value attentive service.
However, we'd approach delivery orders with caution, especially during peak hours, given the reported long wait times and customer service follow-up issues.
Price
Moderate
Score: 65 · 5 sources
What customers say
Customer sentiment for Pizza Hut at Toa Payoh is generally positive, with many praising the excellent and friendly service from specific staff members like Mr.
Saleem and Mr.
Rizal.
However, there are significant negative experiences, particularly concerning long delivery times and hygiene issues with delivered orders, which can lead to customer dissatisfaction and lack of response to complaints.
Google Reviews
Ordered pizzahut delivery from this store and it came with a freebie of tissue paper after waiting 1.5h. Upholding such excellent hygiene standards. After sending a private complaint, I am also met wi…
*April 2026* Ordered via Foodpanda to get this specific branch instead of the app-assigned Braddell outlet. Unfortunately, we received thin crust pizzas instead of the pan pizzas we ordered. We were o…
Great option for a quick pizza takeaway. Ordering was simple and efficient, and my food was prepared within the estimated waiting time. The pizza was served hot, fresh, and packed with generous toppin…
I live nearby and have ordered several times. Food has been delicious and prepared quickly. The staff Annie has also been extremely friendly and helpful, with excellent follow up and service recovery…
I had a really pleasant takeaway experience at Pizza Hut recently. The service was smooth and efficient, and everything was well-prepared and on time. A special shoutout to the manager, Adha, who was…
Reviews from Google
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