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Pizza Hut
168 Punggol Fld, #B1-04 Punggol Plaza, Singapore 820168
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 65 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take on Pizza Hut Punggol Plaza suggests a mixed bag of experiences, largely revolving around service and order fulfillment.
While some patrons consistently praise the friendly staff, efficient service, and hot, fresh food, others report significant issues.
We note a concerning account of uncooked chicken wings, which is a serious food safety lapse.
Additionally, there are reports of substantial delays for pick-up orders, with some customers waiting an hour past their scheduled time, compounded by unhelpful staff attitudes.
Conversely, other online orders and collections are described as consistently ready on time with friendly service.
We think the quality of the pizza itself, with generous toppings, generally meets expectations for a casual chain.
However, the inconsistency in service and order readiness, particularly the reported long waits and the raw food incident, are significant drawbacks.
We'd recommend this outlet for dine-in during off-peak hours, where the positive service experiences seem more prevalent.
For pick-up or delivery, be prepared for potential delays and verify your order carefully upon receipt.
Wait time
Expect potential delays during peak hours, especially for pick-up orders.
Price
$$ (Moderate)
Score: 65 · 5 sources
What customers say
Customer sentiment for Pizza Hut is mixed, with strong praise for delicious, hot, and fresh food, generous toppings, and friendly, efficient staff, particularly at the Punggol Plaza location.
However, significant negative feedback highlights issues with uncooked food, extreme order delays, and poor customer service from staff, including a cold attitude and lack of communication regarding delays.
Google Reviews
Great place to buy pizza. It is hidden in the basement of punggol plaza, not easy to find from the mall. Very small space. Barely enough for standing. I think it is a delivery store very compact. The…
New SOP from Pizza Hut. SENDING UNCOOKED/RAW chicken to customers. If you like your food raw. Pls order from them
The service was truly outstanding, and what made the experience even more memorable was the exceptional support from the manager, Candy. She was incredibly attentive, professional, and genuinely carin…
The Punggol Plaza 168 Pizza Hut I’ve been here for quite many years when my mother order pizza before padamic near my house. As of 2026 make new changes at Punggol Plaza 🍕.
I had a horrible experience today at Punggol Plaza Pizza Hut. Supposed to pick up my order at 12.58 PM, but the pizzas were only delivered at 1.58 PM after repeated enquiries and a call made to Custom…
Reviews from Google
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