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Trusted by 21 outlets across Singapore
16,000+ members · 4,500+ coupons redeemed · 1,400+ referrals generated
Pizza Hut
229 Jln Kayu, Singapore 799453
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 60 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Pizza Hut remains a widely recognised chain for its pizzas, wings, and pasta, offering both dine-in and delivery options.
We note the introduction of new, more adventurous flavours like the Sichuan Roasted Chicken Pizza with Cheesy Stuffed Crust and Flamin’ Mala Melts, which some reviewers find to be genuinely spicy and aromatic.
These new items suggest an effort to cater to evolving local palates.
However, we observe inconsistencies in service and delivery, particularly highlighted by issues such as cold, underbaked pizzas and significant delivery delays.
While some customers report positive experiences with attentive staff and hot, fresh food, others face challenges with order accuracy and the resolution of missing items.
The process for service recovery, as described by some, can be cumbersome and inefficient.
We recommend Pizza Hut for its diverse menu, especially if you're keen to try their spicier, more localised offerings.
However, be prepared for potential variability in delivery and customer service, particularly during peak hours or for specific branches.
Signature
Sichuan Roasted Chicken Pizza with Cheesy Stuffed Crust
Price
$$ (Moderate)
Score: 60 · 5 sources
What customers say
Customer sentiment for Pizza Hut is mixed, with strong positive feedback for new menu items like the Sichuan Roasted Chicken Pizza and Mala-themed dishes, praised for their authentic spice and suitability for sharing.
However, significant negative experiences highlight issues with cold, underbaked, and late delivery orders, particularly from the Jalan Kayu branch, alongside inconsistent and problematic service recovery for missing items.
Despite these operational challenges, individual staff members like Mr.
Imran at Jalan Kayu receive commendation for their proactive and professional problem-solving.
Google Reviews
Tried the new food on the pizzahut sg menu: Sichuan Roasted Chicken Pizza with Cheesy Stuffed Crust Flamin’ Mala Melts Cumin Chicken Baked Rice Cumin Chicken Mac 'N' Cheese 6 pcs Mala Fire Drumlets T…
Just look at the pizza we received from pizza hut today. The pizza arrived cold, late for delivery for an hour, and the delivery fulfilled by Foodpanda took more than 30 mins (aggregated order). The p…
The food is good lah, give 4 stars, but service is really atrocious leh. My order came with a missing pizza and I submitted an online help ticket to Pizza Hut. Jalan Kayu branch staff called me and s…
Extremely disappointed with the service from Pizza Hut. We placed an order and waited longer than the estimated delivery time, which was still understandable at first. However, the order was later de…
Food was well received. Received a text too to keep me informed that there’s a slight delay due to overwhelming orders, which makes me feel valued and at the same time being aware of the waiting time.…
Reviews from Google
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