Platform Terms of Service

These Platform Terms of Service (“Agreement”) govern the relationship between STAMPEDE AI PTE. LTD. (UEN: 202611946M) (“STAMPEDE”, “we”, “us”) and the business entity subscribing to our platform (“Brand”, “you”, “your”). By creating an account and subscribing to STAMPEDE, you agree to this Agreement.

1. Service Description

STAMPEDE provides a white-label F&B loyalty and engagement platform as a Software-as-a-Service (SaaS). The platform includes: digital stamp cards, referral systems, coupon management, QR code generation, print kit tools, customer analytics, staff management, activity monitoring, and fraud detection.

All features are available on every subscription plan. Plans differ by outlet count and usage volume, not features.

2. Subscription and Billing

2.1 Plans and Pricing

• Subscription fees are billed monthly via Stripe
• Current pricing is published on stampede.sg and may be updated with 30 days' notice
• All prices are in Singapore Dollars (SGD) and exclude GST unless stated otherwise

2.2 Payment Terms

• Payment is due at the start of each billing cycle
• Failed payments will be retried according to Stripe's retry schedule
• A 7-day grace period is provided for failed payments before service degradation
• After the grace period, the Brand's loyalty program will enter read-only mode (customers can view but not earn stamps or redeem rewards) until payment is resolved

2.3 Cancellation

• You may cancel your subscription at any time through the admin dashboard or by contacting us
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial billing periods
• Upon cancellation, your data will be retained for 90 days, during which you may reactivate or request data export. After 90 days, data will be anonymized.

3. Data Ownership and Usage

3.1 Your Data

• You retain ownership of your brand assets (logo, name, colors, reward descriptions)
• You retain ownership of your customer relationship — STAMPEDE facilitates, not replaces, your relationship with your customers

3.2 Customer Data

• Customer data collected through your loyalty program is jointly controlled by you (for your program purposes) and STAMPEDE (for platform purposes)
• You may access and use customer data within your program for loyalty operations and marketing (subject to customer consent and the PDPA)
• You may NOT export bulk customer data for use outside the STAMPEDE platform without customer consent
• You may NOT sell, share, or transfer customer data to third parties

3.3 Platform Data Rights

• STAMPEDE retains the right to use anonymized and aggregated data from all Brands for platform improvement, analytics, benchmarking, and business development
• STAMPEDE retains the right to use customer data for platform-level features including but not limited to: multi-brand loyalty wallets, deals discovery, cross-brand campaigns, and personalized recommendations
• STAMPEDE will not share identifiable customer data from your program with competing Brands
• These platform data rights survive termination of your subscription

4. Brand Responsibilities

• You are responsible for the accuracy of your brand information, reward descriptions, and program configuration
• You are responsible for fulfilling all rewards and coupons issued to customers through your program
• You are responsible for your staff's use of the platform, including stamp issuance and coupon claims
• You agree to use the platform in compliance with all applicable Singapore laws, including the PDPA, Consumer Protection (Fair Trading) Act, and any F&B-specific regulations
• You agree not to use the platform for any unlawful, fraudulent, or deceptive purposes

5. STAMPEDE Responsibilities

5.1 Service Availability

• We aim to maintain 99.5% platform uptime, excluding scheduled maintenance
• Scheduled maintenance will be communicated at least 24 hours in advance where possible
• We are not liable for downtime caused by third-party services (Supabase, Vercel, Twilio, Stripe), force majeure, or your own actions

5.2 Support

• Support is provided via email at hello@stampede.sg
• We aim to respond to support requests within 24 hours on business days
• Critical issues (platform outage, data breach) will be prioritized

5.3 Data Protection

• We implement reasonable security measures to protect data as described in our Privacy Policy
• We will notify you within 72 hours of discovering any data breach that affects your customers' personal data, as required by the PDPA

6. Intellectual Property

• STAMPEDE retains all intellectual property rights in the platform, including software, design, and technology
• Your use of the platform grants you a non-exclusive, non-transferable license to use the service during your subscription
• “Powered by STAMPEDE” branding may appear on customer-facing pages and communications — this is a platform requirement and cannot be removed
• Custom domain mapping is available on eligible plans — the Brand's domain points to STAMPEDE-hosted pages

7. Limitation of Liability

• STAMPEDE's total aggregate liability under this Agreement shall not exceed the total subscription fees paid by you in the 12 months preceding the claim
• STAMPEDE is not liable for indirect, incidental, consequential, or punitive damages
• STAMPEDE is not liable for any loss of revenue, customers, or goodwill arising from your use of the platform
• STAMPEDE is not responsible for reward fulfillment — this is entirely the Brand's responsibility

8. Termination

8.1 By You

You may terminate this Agreement at any time by cancelling your subscription as described in Section 2.3.

8.2 By STAMPEDE

• We may suspend or terminate your account immediately if you breach this Agreement
• We may suspend your account if payment is overdue beyond the grace period
• We may terminate with 30 days' notice for any reason

8.3 Effect of Termination

• Upon termination, your customers' earned and unexpired rewards will remain accessible for 30 days
• Your data will be retained for 90 days, then anonymized
• Sections 3.3 (Platform Data Rights), 6 (IP), and 7 (Limitation of Liability) survive termination

9. Amendments

We may amend these Terms with 30 days' notice via email or platform notification. Continued use after the notice period constitutes acceptance. Material changes will be highlighted.

10. Governing Law and Disputes

This Agreement is governed by the laws of Singapore. Disputes shall first be resolved through good faith negotiation. If unresolved within 30 days, disputes shall be submitted to the Singapore courts.

11. Entire Agreement

This Agreement, together with the Privacy Policy and any order forms or invoices, constitutes the entire agreement between you and STAMPEDE regarding the platform. It supersedes all prior agreements and understandings.