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Poke Theory
68 Phoenix Rd, #01-21 Hillsta, Condo 668202
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 25 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
Our take: Poke Theory at Bukit Batok appears to struggle with operational consistency, particularly concerning service speed and delivery.
Multiple reports highlight slow in-store service, with one customer waiting 30 minutes for an order due to a single staff member handling both walk-ins and Grab orders.
Delivery service is also a recurring issue, with complaints of 2-hour waits and melted acai bowls, suggesting problems with their delivery fleet or internal processes.
Furthermore, food freshness has been questioned, with one review mentioning stale and sour broccoli.
While the core product might be good, as one reviewer noted, the overall experience seems hampered by these significant operational shortcomings.
We'd recommend avoiding peak hours for both dine-in and delivery, and perhaps considering other Poke Theory outlets if consistency is a priority.
Wait time
Expect significant delays during peak delivery times.
Score: 25 · 5 sources
What customers say
Customers at Poke Theory's Bukit Batok outlet frequently report issues with slow service, particularly due to understaffing, leading to long wait times.
There are also recurring complaints about poor delivery service, including extended wait times and melted acai, alongside concerns about food freshness and inconsistent portion sizes compared to other outlets.
Staff attitude has also been a point of dissatisfaction for some.
Google Reviews
Ordered on grab and came with good. But I orders mineral water and didn’t come with food. It also took a longtime for delivery man to confirm delivered so I cannot reach to the restaurant and claim!!!
Don’t get me wrong, the food is good. But. Aunty veryyyyyyy slow and idk why the management didn’t for the life of everyone hire one more staff. She took 6 mins per bowl going back and forth. And s…
Got a light bowl for lunch but the service of the male staff on duty was very unsatisfactory. He snapped at me claiming he could not hear my order, mumbled throughout our interaction and gave me a ver…
insanely poor delivery service! if your restaurant insists on using its own fleet of riders, make sure they’re responsive?? waited 2 hours 10 mins for my food and all the acai had melted… absolutely h…
I ordered around 8pm today and the food was not fresh! The broccoli was already stale and it’s pungent and tastes very sour. Very disappointing. I always order from 111 Somerset and their quality is r…
Reviews from Google
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