Claim this listing to add loyalty, referral program, and marketing tools.
Trusted by 41 outlets across Singapore
28,300+ members · 22,200+ coupons redeemed · 2,300+ referrals generated
Polar Puffs & Cakes
820 Thomson Road, #01-31, Mount Alvernia Hospital, Singapore 574623
Polar Puffs & Cakes is a bakery located in Toa Payoh at Mount Alvernia Hospital on Thomson Road. Visitors appreciate their baked offerings and have left reviews reflecting their experience at this neighborhood spot.
Opening Hours
Want a loyalty program here?
Sign up to be notified when Polar Puffs & Cakes launches their rewards program.
STAMPEDE Score
Moderate confidenceScore: 60 / 100
Based on 5 data points · Updated 3 months ago
Editor’s Note
Last updated 3 Aug 2026
Polar Puffs & Cakes holds a nostalgic place for many, with some recalling its origins as Polar Cafe on High Street.
We note that the brand is consistently praised for its reliable quality, with items like curry puffs, eclairs, and sugar rolls frequently mentioned as delicious and tasty.
However, we also observe significant inconsistencies in customer service across different outlets.
While some staff, like Zarinah at the Mount Alvernia outlet, are highlighted for their pleasant and smiling service, other locations face strong criticism.
Reports include staff being 'lazy' to serve, napping, or being preoccupied with phones, leading to poor experiences and long waits.
The quality of specific items, such as the sugar roll, has also been called into question, with one reviewer describing it as 'hardened' and potentially stale.
We think Polar Puffs & Cakes remains a reliable choice for its classic bakes, but customers should be prepared for a potentially mixed service experience depending on the outlet.
Best for a quick grab-and-go rather than a sit-down experience.
Signature
sugar roll, curry puff, eclair
Score: 60 · 5 sources
What customers say
Customer sentiment for Polar Puffs & Cakes is mixed, with strong praise for product quality, especially curry puffs, eclairs, and butter cake, often ordered via Grab Delivery.
However, service quality is a significant concern, particularly at the Toa Payoh outlet, where staff have been described as lazy, inattentive, and providing poor customer service, including queue-jumping incidents and selling hardened sugar rolls.
In contrast, the Mount Alvernia outlet receives commendation for staff like Zarinah, who is noted for her pleasant and smiling service.
Google Reviews
Wide variety of cakes and pastries. But items may be in fridge longer than at other branches cos stock movement is not fast. Also, very poor service from young female Chinese staff. Refuses to serve,…
Food is the usual polar. Service at this outlet is terrible. Young female staff is always on break (does not write down a timing when she will be back), napping behind the counter/using hand phone.
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
✨ Verified businesses get weekly AI-refreshed content, editorial reviews, and the full marketing suite. Claim this business to unlock.