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Popeyes
458 Upper Bukit Timah Rd, The Rail Mall, Singapore 678073
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 45 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
We think Popeyes offers a mixed bag, with some customers consistently praising the hot and juicy chicken, especially the thigh and drumstick pieces, and the popular honey biscuits.
The Mac and Cheese bowls and promotional items like the umami seaweed chicken also receive positive mentions.
However, there are significant concerns regarding consistency, particularly with delivery orders, where items like Mac and Cheese arrive cold, and chicken is described as dry.
The 'loaded fries' have also been noted as disappointing, with a high price point for what's received.
Service quality is a recurring issue, with reports of inattentive staff and managers on personal calls, leading to a poor customer experience.
Operational oversights, such as missing items in takeaway orders, also detract from the overall impression.
While some appreciate the addition of Popeyes to the Rail Mall for its dining-in option and hot food, the general sentiment points to a need for improved staff training and quality control, especially given the premium pricing for some items.
We'd recommend dining in for the best chance of hot food, and managing expectations for delivery or takeaway orders.
Signature
honey biscuits
Price
$$ ($15-30/person)
Score: 45 · 5 sources
What customers say
Popeyes generally receives mixed reviews, with customers praising the hot, juicy chicken and delicious honey biscuits, along with new promotional items like the umami seaweed chicken.
However, significant issues include inconsistent food quality, particularly with dry chicken, cold sides, and poorly loaded fries, alongside recurring complaints about poor customer service, staff inattentiveness, and order inaccuracies like missing items.
The pricing for delivery orders is also a point of contention given the perceived quality.
Google Reviews
Everytime I order from here I geld violated in some way. It’s been two years since my last delivery from here. And I was like since they are still open. Why not give them another chance again. And it’…
the filipino manager is always on a call, speaking tagalog with her philippines friends (she wears a headset which connects to her personal phone). happened more than once when i entered the store on…
Their takeaway system needs to be a lot more careful. Missed out our large whipped potatoes. Didn't realise it until we got home. Sigh...
Happy that there are more fast food options at Rail mall and this is a great addition! Chicken came piping home and they have an indoor area with seats for folks dining in. The biscuits are great too.…
Good mood for good food. Was given chicken thigh n drumstick as per requested, chicken is served hot and juicy. Can't get enough of their honey biscuits. Kids enjoyed their Mac and cheese bowls (with…
Reviews from Google
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