PrimaDéli

Several reports highlight instances of staff being perceived as rude, unhelpful, or even sarcastic.

One customer detailed an experience where a burnt kaya cake was offered, with the staff insisting it was 'crispy' and showing reluctance to replace it.

This suggests a lack of quality control and customer-centric service.

Beyond service, there are complaints about product consistency, specifically with waffles.

Customers have noted waffles being thin, lacking pandan flavour, or having insufficient spread.

While some find the plain waffles 'alright' for the price, the overall sentiment points to a decline in product standards and staff professionalism.

The store environment itself has also been described as 'dull and empty'.

Our take is that while PrimaDéli might offer a convenient option for quick bites, the inconsistent service and product quality make it a risky choice.

We'd recommend exercising caution, especially if you value consistent quality and pleasant interactions.

It's best to manage expectations for both the food and the service.