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Trusted by 41 outlets across Singapore
27,700+ members · 21,700+ coupons redeemed · 2,300+ referrals generated

Samsung Experience Store - Nex

★ 4.5(732)on Google

23 Serangoon Central, #04-42 NEX, Singapore 556083

Retailer delivering an immersive in-store experience with smartphones, smartwatches & more.

DeliveryWheelchair accessible

Website +6563124150

Opening Hours

Today (Saturday)11:00 AM – 9:00 PM

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STAMPEDE Score

Moderate confidence

AExcellent

Score: 85 / 100

Based on 4 data points · Updated 1 month ago

Editor’s Note

Last updated 3 Aug 2026

Our take: The Samsung Experience Store at Nex consistently receives high praise for its attentive and helpful staff.

We see multiple mentions of specific staff members like Patrick, Vincent, Gladys, and Jeff, who are highlighted for their patience, product knowledge, and ability to guide customers without hard-selling.

Reviewers frequently commend the team for going the extra mile, whether it's assisting with data transfer from old phones or thoroughly explaining new device functions.

Even during busy periods, the service standard reportedly remains high.

We think this store is a strong option for those seeking personalized assistance and a smooth purchasing experience for Samsung devices.

Best for customers who appreciate detailed explanations and hands-on support when upgrading their tech.

Score: 85 · 4 sources

What customers say

Samsung Experience Store - Nex consistently receives high praise for its exceptional customer service, with staff members like Patrick, Vincent, Gladys, and Jeff frequently highlighted for their helpfulness, patience, and ability to provide tailored recommendations without hard-selling.

Customers appreciate the smooth purchasing process, thorough explanations of phone functions, and efficient data transfer assistance, even during busy periods.

The store is highly recommended for its immersive in-store experience and dedicated team.

Exceptional customer serviceKnowledgeable and patient staff (e.g., Patrick, Vincent, Gladys, Jeff)Smooth purchasing and data transfer processPersonalised recommendations

100% positive0% neutral0% negative

Google Reviews

★★★★★Chan Janet· 3 weeks ago

Bought a Samsung phone and the Samsung watch8. Excellent service from Patrick. He helped us decide which Samsung phone to get plus the Samsung watch 8. He patiently explain everything to us and help m…

★★★★★Darren Chow· 2 months ago

Always a pleasure to come back to this branch to shop. Today I got a new phone and was assisted by Vincent and Patrick. They were very helpful, made the whole process super smooth and recommended base…

★★★★★Fadilah Jubir· 2 months ago

Me and my husband bought new phones and was attended by really attentive staff personnel who displayed really great teamwork. Even when there was a period where there was an influx of customers, their…

★★★★★Kelly Lee· 7 months ago

Uncle from Community centre refer me to go to Samsung next to buy phone because the service is good. Today I went to Samsung next to buy a phone. The staffs are friendly and helpful and experienced in…

Reviews from Google

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