Is this your business?

Claim this listing to add loyalty, referral program, and marketing tools.

Claim this business

Trusted by 44 outlets across Singapore
32,300+ members · 25,300+ coupons redeemed · 2,500+ referrals generated

Samsung Experience Store - Nex

★ 4.5(750)on Google

23 Serangoon Central, #04-42 NEX, Singapore 556083

Retailer delivering an immersive in-store experience with smartphones, smartwatches & more.

DeliveryWheelchair accessible

Website +6563124150

Opening Hours

Today (Tuesday)11:00 AM – 9:00 PM

Want a loyalty program here?

STAMPEDE Score

Moderate confidence

AExcellent

Score: 85 / 100

Based on 4 data points · Updated 1 month ago

Editor’s Note

Last updated 20 Sept 2026

Our take: The Samsung Experience Store at Nex consistently receives high praise for its attentive and helpful staff.

We see multiple mentions of specific staff members like Patrick, Vincent, Gladys, and Jeff, who are highlighted for their patience, product knowledge, and ability to guide customers without hard-selling.

Reviewers frequently commend the team for going the extra mile, whether it's assisting with data transfer from old phones or thoroughly explaining new device functions.

Even during busy periods, the service standard reportedly remains high.

We think this store is a strong option for those seeking personalized assistance and a smooth purchasing experience for Samsung devices.

Best for customers who appreciate detailed explanations and hands-on support when upgrading their tech.

Score: 85 · 4 sources

What customers say

Samsung Experience Store - Nex consistently receives high praise for its exceptional customer service, with staff members like Patrick, Vincent, Gladys, and Jeff frequently highlighted for their helpfulness, patience, and ability to provide tailored recommendations without hard-selling.

Customers appreciate the smooth purchasing process, thorough explanations of phone functions, and efficient data transfer assistance, even during busy periods.

The store is highly recommended for its immersive in-store experience and dedicated team.

Exceptional customer serviceKnowledgeable and patient staff (e.g., Patrick, Vincent, Gladys, Jeff)Smooth purchasing and data transfer processPersonalised recommendations

100% positive0% neutral0% negative

Google Reviews

★★★★★IVY MU· a week ago

I always go Plaza Sin to meet the staff named Ivy, to upgrade new phone and changed our data network to ZYM last year as she is very helpful. So surprisingly she was transferred to Nex Mall, during ou…

★★★★★Chan Janet· 3 months ago

Bought a Samsung phone and the Samsung watch8. Excellent service from Patrick. He helped us decide which Samsung phone to get plus the Samsung watch 8. He patiently explain everything to us and help m…

Reviews from Google

Around the Web

Articles

Editorial

5 Ways A Solo Trip Will Change Your Life Forever

For me, travelling has always been all about the experiences. I may be visiting the same places and sampling the same food as my friends, but because we view the world through different lenses, what’s significant to me may not have as profound an impact on someone else. Of course, traveling in a gr

by Lady Ironchef

✨ Verified businesses get weekly AI-refreshed content, editorial reviews, and the full marketing suite. Claim this business to unlock.