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Shabu Sai
23 Serangoon Central, #03-07 NEX, Singapore 556083
Shabu Sai serves Japanese cuisine in the Serangoon area at NEX mall. Located at 23 Serangoon Central, this mid-range spot draws diners with its offerings, reflected in its 4.1 rating across over 500 reviews.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 75 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take: Shabu Sai offers a Japanese-style hotpot experience with an all-you-can-eat format that generally impresses with its fresh ingredients and attentive service.
The sukiyaki soup is a consistent highlight, often paired with the spicy broth, and many diners praise the customisable sauce bar, especially the peanut and sesame sauces.
While the meat quality can be a bit inconsistent between beef and pork, the overall value, particularly during off-peak promotions, is a strong draw.
We note a specific complaint about the tomato mala soup, suggesting it lacks authentic flavour and might be best avoided until improved.
Service is frequently highlighted as helpful and friendly, with staff actively refilling food selections and clearing tables.
We'd recommend aiming for their weekday off-peak special at $15.99 for adults to maximise value.
It's a reliable spot for a satisfying shabu shabu meal, especially for groups.
Signature
Sukiyaki soup
Best time
Mon-Thurs, 2:46 PM - 4:45 PM
Price
$$ ($15.99 - $30+/person)
Score: 75 · 5 sources
What customers say
Shabu Sai at Serangoon generally receives positive feedback for its fresh ingredients, attentive service, and value, especially during off-peak promotions.
Customers particularly enjoy the sukiyaki and kimchi broths, and the unique sesame and peanut sauces.
However, the quality of the tomato mala soup is a recurring concern, with calls for recipe improvement or removal, and meat quality can be inconsistent.
Occasional issues like broken ice cream machines are noted.
Google Reviews
My overall experience was acceptable. However, I was disappointed with the tomato mala soup. The flavor was not authentically mala, and the broth was so weird that I needed to drain the ingredients be…
I came for their off-peak special promo, $15.99 for adult on Mon-Thurs (2.46pm - 4.45pm) The staff was very attentive and accommodating, always checking on me if I needed any assistance. They always r…
I recently visited this place and was thoroughly impressed. The food was excellent, with a wide variety of fresh ingredients and high-quality meats. The broth options were flavorful, enhancing the ove…
I am disappointed with my recent dining experience at this restaurant. While the food was satisfactory, the service from the cashier, Floven, was disappointing. As we were nearing the end of our meal…
Visited Shabu-Sai (NEX outlet) for a lunch date with my mom and partner, and unfortunately the experience was quite disappointing. The restaurant wasn’t crowded at all (less than 10 tables) and there…
Reviews from Google
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