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Shake Shack Great World
1 Kim Seng Promenade, #01-101, Singapore 237994
Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 75 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take: Shake Shack at Great World generally delivers on its promise of gourmet fast-food, with the Classic ShackBurger consistently praised for its juiciness and fresh ingredients.
The Crispy Chicken Burger and Chick'n Shack thigh also receive positive mentions for their flavour and texture.
However, we note recurring issues with service, particularly during busy periods.
Some patrons report long wait times, with orders taking up to 25 minutes, and a perceived lack of organisation in order fulfilment, leading to cold food for some.
While individual staff members like Colene and manager KC are highlighted for good service, the overall experience can be inconsistent.
The limited-time offers, like the Naeum collaboration, don't always hit the mark.
We'd recommend visiting during off-peak hours to potentially avoid the reported service and wait time issues.
It's a reliable spot for a quality burger, but manage expectations for speed and service during busy periods.
Signature
Classic ShackBurger
Best time
Avoid Sunday afternoon peak
Wait time
Up to 25 minutes during peak hours
Score: 75 · 5 sources
What customers say
Shake Shack Great World generally receives positive feedback for its food quality, with the Classic ShackBurger, Crispy Chicken Burger, and Chick'n Shack thigh being highlighted for their juiciness and flavor.
Milkshakes are also a popular item.
However, service consistency is a notable issue, with some customers experiencing long wait times, cold food, and rude staff interactions, while others praise helpful and welcoming employees like Colene and manager KC.
The outlet is often busy, especially on weekends.
Google Reviews
Packed as usual on a Sunday afternoon. The Classic ShackBurger was satisfyingly juicy with crisp lettuce and ripe tomatoes, all held together by their soft signature bun. The Crispy Chicken Burger was…
Most leafy greens shake shack burger without the bun. Not crowded and nice ambience. Will recommend and come back again.
Came here on the weekend after lunch. Not too crowded at all. The place is spacious and clean, and the food tastes great!
This goes out to Shake Shack as a whole. It’s sad to see how a place that once had people queuing for hours is now so quiet, although on a Thursday evening. The experience has really gone downhill. Th…
Had Shake Shack here for the first time in a while. It’s still very good! Still love the burgers, fries and shake.
Reviews from Google
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