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Shake Shack Great World
1 Kim Seng Promenade, #01-101, Singapore 237994
Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 75 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
Our take: Shake Shack at Great World generally delivers on its promise of gourmet fast-food, with the Classic ShackBurger consistently praised for its juiciness and fresh ingredients.
The Crispy Chicken Burger and Chick'n Shack thigh also receive positive mentions for their flavour and texture.
However, we note recurring issues with service, particularly during busy periods.
Some patrons report long wait times, with orders taking up to 25 minutes, and a perceived lack of organisation in order fulfilment, leading to cold food for some.
While individual staff members like Colene and manager KC are highlighted for good service, the overall experience can be inconsistent.
The limited-time offers, like the Naeum collaboration, don't always hit the mark.
We'd recommend visiting during off-peak hours to potentially avoid the reported service and wait time issues.
It's a reliable spot for a quality burger, but manage expectations for speed and service during busy periods.
Signature
Classic ShackBurger
Best time
Avoid Sunday afternoon peak
Wait time
Up to 25 minutes during peak hours
Score: 75 · 5 sources
What customers say
Shake Shack Great World generally receives positive feedback for its food quality, with the Classic ShackBurger, Crispy Chicken Burger, and Chick'n Shack thigh being highlighted for their juiciness and flavor.
Milkshakes are also a popular item.
However, service consistency is a notable issue, with some customers experiencing long wait times, cold food, and rude staff interactions, while others praise helpful and welcoming employees like Colene and manager KC.
The outlet is often busy, especially on weekends.
Google Reviews
Packed as usual on a Sunday afternoon. The Classic ShackBurger was satisfyingly juicy with crisp lettuce and ripe tomatoes, all held together by their soft signature bun. The Crispy Chicken Burger was…
Decided to write a Google review for the manager KC , after asking for his name , Just devoured the milkshake at Shake Shack and it's a must-try! an amazing shake experience , what more could you as…
We’ve always loved Shake Shack and have never had issues with their food. However, we were really disappointed during our visit to the Great World outlet last Sunday. We decided to try the Naeum limit…
Very clean and tidy place, food is very yummy! recommended the chickenshack thigh. Its juicy and satisfying. The staff at the front of house Colene is very helpful and welcoming. highly recommend!
Most leafy greens shake shack burger without the bun. Not crowded and nice ambience. Will recommend and come back again.
Reviews from Google
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