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Shake Shack VivoCity
1 HarbourFront Walk, #01-163/164 VivoCity, Singapore 098585
Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 65 / 100
Based on 5 data points · Updated 1 day ago
Editor’s Note
Last updated 21 Jul 2026
Shake Shack VivoCity offers the brand's signature gourmet fast-food experience, with recent limited-time offerings like the Korean and French onion burgers drawing positive attention.
We note that the Galbi Shack and Gochujang Chicken burgers are well-received for their juiciness and flavour, while the Jangajji Fries are highlighted as a standout.
However, some patrons find the paper wraps for burgers insufficient for the juicy patties, leading to messiness.
Ordering is primarily via self-service kiosks, which some older customers find less intuitive than traditional menus.
While the food quality generally meets expectations for a 'pricier fast food' option, there are consistent complaints about operational efficiency, specifically regarding food collection and notification systems, with some experiencing 30-minute waits and cold food due to unalerted pickups.
The air conditioning can also be inadequate, especially near the glass facade.
We'd recommend visiting during off-peak hours to mitigate potential service issues, and be proactive in checking the collection counter for your order.
Signature
Galbi Shack (beef burger)
Wait time
Expect 30-minute waits during peak hours, with potential notification issues.
Price
$$ ($15-25/person)
Score: 65 · 5 sources
What customers say
Shake Shack VivoCity generally receives positive feedback for its flavorful and juicy burgers, particularly new menu items like the Korean and French Onion burgers, and popular sides like the Jangajji Fries and onion rings.
Customers appreciate the straightforward self-service kiosks, though some older patrons find the digital menu challenging.
Key areas for improvement include the durability of burger wraps, inconsistent food temperature due to notification system issues, and staff attentiveness during order collection, as well as the effectiveness of the air conditioning.
Google Reviews
It’s our second visit to Shake Shack. This time, we’re here to try the new Korean burgers. Ordering at the self-service kiosk was straightforward and easy. We ordered the Galbi Shack (beef), Gochujan…
Love this place for getting burgers. My only complain is the ordering system. Being born in the sixties, it's quite hard for me to make order for food that is hard to see on the screen. A menu will he…
As like other branches, this too is very popular and I am really glad I didn’t have to wait in line. We ordered the new French onion burgers. There was a meal for 2 and we could choose our burgers and…
Nothing much about service since you order at a kiosk and collect the food yourself. Pricey for fast food but at least it's still pretty decent. Aircond isn't cold enough, especially at the side with…
I had a highly unpleasant visit today. After waiting 30 minutes, I realized my food had been sitting on the counter the whole time, yet my buzzer never went off. Even though I stood at the counter wit…
Reviews from Google
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