Shun Heng BBQ

★ 3.7(12)on Googlejurong west

9 Jurong West Ave 5, #01-09, Singapore 649487

Dine-inTakeoutWheelchair accessible

9345 2682

Opening Hours

Today (Monday)11:00 AM – 10:00 PM

STAMPEDE Score

Moderate confidence

CRoom to grow

Score: 55 / 100

Atmosphere50

Consistency60

Food quality65

Value for money40

Based on 5 data points · Updated 9 days ago

Editor’s Note

Last updated 29 May 2026

Our take: Shun Heng BBQ appears to be a mixed bag, with some patrons praising the freshness of their BBQ Stingray and the quality of their sambal.

The $14 small stingray is noted as fresh, and the Sambal Goreng Petai and BBQ Otak Otak also receive positive mentions.

The oyster omelet is highlighted as excellent, fluffy, and moist by one reviewer.

However, there are significant concerns regarding customer service, with multiple accounts of rude staff interactions and a perceived lack of respect for customer requests.

One customer reported being refused a specific piece of fish they had chosen, while another detailed an unpleasant encounter over a chair at a reserved table.

Portions, particularly for the sotong, are also cited as small for the price, with some parts served cold.

We'd suggest managing expectations regarding service, but the food itself, especially the stingray and oyster omelet, seems to have its merits.

Best for those prioritising food quality over a seamless dining experience.

Signature

BBQ Stingray

Price

$$ ($10-20/person)

Score: 55 · 5 sources

What customers say

Shun Heng BBQ in Jurong West receives mixed feedback, with some customers praising the sambal, fresh stingray, and specific dishes like sambal goreng petai and BBQ Otak Otak, often highlighting the quality as superior to other branches.

However, significant negative sentiment stems from perceived poor customer service, including staff rudeness, impatience, and refusal to accommodate specific customer requests regarding food selection.

Portions and value for money, particularly for sotong, are also points of contention, despite an excellent oyster omelet.

Customer service issuesFreshness and quality of stingraySpecific dish highlights (sambal goreng petai, BBQ Otak Otak, oyster omelet)Portion size and value for moneySambal quality

40% positive0% neutral60% negative

Google Reviews

★★★★★Scleropages formosus· 4 months ago

Poor service. Don’t value and respect customer. Ordered and specifically chose the fresh piece of fish and repeatedly told them but refused to give and said that they have others that are also fresh a…

★★★★★Bryan lim· a year ago

Great atmosphere and dining place for me to overcome my Monday blue. One of the best sambal goreng petai and BBQ Otak Otak Staff is nice and always greet you with a big smile. The lady boss is much m…

★★★★★Ben Tan· a year ago

Sambal was good. Stingray was fresh. $14 for small piece This branch quality is better than Yuan Ching(fish soggy). Will return for more

★★★★★Millixue Huang· a year ago

The girl was super rude and unprofessional as follow: When me and my 70+ mom walk into the food court to look for a table to sit due lunch period crowded. I manage to find a 2 sitted table beside a 5…

★★★★★MNG· 2 years ago

Oyster omelet was excellent, fluffy and moist. One of the best I had. Sotong was shockingly small for the price. Given that the size of the plate was 3/4 of the omelet's, the portion spoke for itself…

Reviews from Google

More content coming as we discover reviews and videos about this restaurant across the web.

✨ Verified businesses get weekly AI-refreshed content, editorial reviews, and the full marketing suite. Claim this business to unlock.