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Starbucks - Hougang Mall
90 Hougang Avenue 10 02-11/19 Hougang Mall, Singapore 538766
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 65 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take: This Starbucks outlet benefits significantly from its staff, particularly a team member named Judith, who consistently receives praise for her exceptional service, memory for orders, and friendly demeanor.
Customers highlight her ability to manage queues efficiently, especially during promotions, and her proactive approach to customer satisfaction.
However, the outlet faces criticism regarding hygiene standards, with one instance of a staff member handling food unhygienically.
More concerning is an incident where young customers were reportedly pressured to leave shortly after making a purchase, despite other tables being available and occupied by single diners.
This suggests potential inconsistencies in customer service and table management, particularly impacting younger patrons.
We'd recommend visiting during off-peak hours if you're looking for a relaxed experience, as the handling of table turnover during busy periods can be inconsistent.
While the staff's dedication is a clear highlight, the operational issues around hygiene and customer seating need addressing.
Price
$$ ($15-25/person)
Score: 65 · 5 sources
What customers say
Customer sentiment for Starbucks - Hougang Mall is largely positive, often highlighting exceptional service from specific staff members like Judith and a Malay staff lady with spectacles, who are praised for their attentiveness and friendly demeanor.
However, there are notable negative experiences, including concerns about unhygienic practices with food handling and instances of staff singling out younger customers, leading to feelings of being unwelcome.
Google Reviews
Starbucks at Hougang Mall is a convenient and comfortable place to enjoy coffee, drinks, and light snacks. The location is very accessible, especially for residents nearby, shoppers, and anyone passin…
I couldn’t find the Mango Passionfruit Cheesecake at two Starbucks outlets in Jurong so I decided to try my luck at the Hougang outlet and I managed to find it! Like what other customers have complim…
I specifically requested a less sweet drink, yet the drink served was even sweeter than the regular version. Also, the same staff who eventually took my order, walked past me, saw that I was waiting,…
This is a huge shoutout to Judith from Hougang Mall the best outlet service we’ve ever experienced! As a regular customer, I truly appreciate how Judith remembers my orders and always serves with a g…
Starbucks at Hougang Mall offers a reliable and comfortable spot to grab your favorite coffee in a familiar, cozy setting. Here’s a rundown of what to expect: Ambience & Seating The café features a m…
Reviews from Google
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