Claim this listing to add loyalty, POS, and marketing tools.
Starbucks - Hougang Mall
90 Hougang Avenue 10 02-11/19 Hougang Mall, Singapore 538766
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 65 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take: This Starbucks outlet benefits significantly from its staff, particularly a team member named Judith, who consistently receives praise for her exceptional service, memory for orders, and friendly demeanor.
Customers highlight her ability to manage queues efficiently, especially during promotions, and her proactive approach to customer satisfaction.
However, the outlet faces criticism regarding hygiene standards, with one instance of a staff member handling food unhygienically.
More concerning is an incident where young customers were reportedly pressured to leave shortly after making a purchase, despite other tables being available and occupied by single diners.
This suggests potential inconsistencies in customer service and table management, particularly impacting younger patrons.
We'd recommend visiting during off-peak hours if you're looking for a relaxed experience, as the handling of table turnover during busy periods can be inconsistent.
While the staff's dedication is a clear highlight, the operational issues around hygiene and customer seating need addressing.
Price
$$ ($15-25/person)
Score: 65 · 5 sources
What customers say
Customer sentiment for Starbucks - Hougang Mall is largely positive, often highlighting exceptional service from specific staff members like Judith and a Malay staff lady with spectacles, who are praised for their attentiveness and friendly demeanor.
However, there are notable negative experiences, including concerns about unhygienic practices with food handling and instances of staff singling out younger customers, leading to feelings of being unwelcome.
Google Reviews
This is a huge shoutout to Judith from Hougang Mall the best outlet service we’ve ever experienced! As a regular customer, I truly appreciate how Judith remembers my orders and always serves with a g…
Was here moments ago 7.45pm for the 1 for 1 Venti promo which ends 8.00pm, managed to place my order by 7.58pm. Thanks to Judith for being sharp to acknowledge us in the queue and helped us secure our…
One Friday morning while I went to have my breakfast I ordered my favourite pastry. When I’m about to tear open the jam packet it’s difficult to open till I had tear to half . I ask the staff to get a…
I am extremely disappointed and disturbed by the treatment my daughter and her two schoolmates received at your outlet today. At approximately 12:40pm, my daughter ordered a Dark Mocha Frappuccino an…
"5 stars service ⭐️ Exceptional service from the Malay staff lady in tudung and spectacles! She was incredibly friendly and attentive - when I asked for ice for my hot coffee, she came over to check i…
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
✨ Verified businesses get weekly AI-refreshed content, editorial reviews, and the full marketing suite. Claim this business to unlock.