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Starbucks ION Orchard
2 Orchard Turn, #B3 - 59, Singapore 238801
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 65 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take: Starbucks at ION Orchard is a consistently busy location, benefiting from its prime spot within the mall.
We see a common theme of efficient service, with some staff going above and beyond, like the instance of a staff member plating mobile-ordered food for dine-in customers.
However, the high foot traffic also leads to some operational challenges.
Reviews indicate that seating can be uncomfortably close and the floor cleanliness can be an issue, particularly during peak hours.
Merchandise selection is also noted as lacking by some.
Drink quality appears to be inconsistent, with complaints about excessive ice in cold beverages and weak hot drinks, though the crumbled apple cheesecake receives positive mention.
While some customers praise the service, others report instances of rude or inattentive staff.
We'd recommend visiting after dinner when the crowds thin out for a more comfortable experience.
Signature
crumbled apple cheesecake
Best time
after dinner
Score: 65 · 5 sources
What customers say
Starbucks ION Orchard is generally appreciated for its strategic location within ION Orchard and the occasional exceptional service from staff like Qi, who goes above and beyond for dine-in customers.
However, recurring issues include uncomfortable and cramped seating, cleanliness concerns, and inconsistent staff demeanor, with some customers finding service rude or inattentive.
Drink quality, particularly the excessive ice in cold beverages and lightness of hot drinks, is also a point of dissatisfaction, though the crumbled apple cheesecake receives positive mention.
Google Reviews
I am Starbucks member and enjoy Starbucks drinks and food all the time. But today it’s first time I wanna leave a good review as I’m impressed by very warm and sweet service by the girl named Qi (@Sta…
Seating is very uncomfortable when the tables and seats and so closed to each other. Likely a v popular place. Floor also quite dirty. Merchandise lacking too.
The staffs here really need to undergo retraining because they are so rude and have no basic understanding on how to treat customers. They talk to customers like how they talk to their staffs or frien…
All good, strategies place, inside Ion Orchard, have seat in the corner, after dinner time not too busy
Overated. So much ice in drinks that I couldn’t tell the taste. It was watery. Hot drinks were a disappointment as it was too light. I liked the crumbled apple cheesecake though.
Reviews from Google
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