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Starbucks @ The Poiz Centre
51 Upper Serangoon Rd, #01-02 The Poiz Centre, Singapore 347697
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 85 / 100
Based on 4 data points · Updated 1 month ago
Editor’s Note
Last updated 3 Aug 2026
We find Starbucks @ The Poiz Centre to be a convenient spot, especially for those frequenting the mall, given its location right by the entrance.
The service quality, however, appears to be inconsistent.
Some patrons report exceptionally warm and personalised service, with staff remembering names and going above and beyond, such as replacing a spilled drink without prompting.
This suggests a strong customer-centric approach from certain team members.
Conversely, there are recurring complaints about staff conduct, specifically loud conversations among themselves that disrupt the atmosphere for customers trying to work or study.
There are also concerning reports of staff being rude or discriminatory, particularly regarding seating arrangements and questioning customers' orders, even with valid receipts.
The limited seating is a known issue, which can exacerbate these situations.
We recommend visiting during off-peak hours to potentially experience the better side of their service and secure a seat.
It's a reliable option for a quick coffee, but not ideal for focused work or a quiet catch-up.
Best time
Afternoons, to avoid peak-hour crowds and potential staff chatter
Price
$$ ($6-10/drink)
Score: 85 · 4 sources
What customers say
Customers consistently praise the exceptional and personalized service at Starbucks @ The Poiz Centre, with staff like Ling and Adda receiving specific commendation for their attentiveness, politeness, and proactive assistance, even remembering regular customers' preferences.
The store is a popular spot for various activities, though some note inconsistent internet connectivity.
While the service is a strong highlight, the overall experience is occasionally described as 'hit-or-miss' due to varying crowd levels.
Google Reviews
shoutout to Ling, who is the only staff on duty this evening (7 June 2026), taking orders, brewing the coffee and serving drinks all by herself. regardless of manning the cafe as a 1-man-show, she is…
The service here is honestly really good. They always recommend and introduce new drinks, and they even remember my request for no sugar. So I really don’t understand what there is to complain about f…
Brewed Coffee (single-origin beans only) is my go-to coffee. Ordered over the counter as this location has bad Internet connectivity when using their Starbucks mobile app. Most baristas depending on…
I always go to this Starbucks branch to have my coffee fix while waiting for my son. The staff are smilely and they remember the customers by names. They are always friendly and approachable, greetin…
Reviews from Google
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