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Starbucks @ The Poiz Centre
51 Upper Serangoon Rd, #01-02 The Poiz Centre, Singapore 347697
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 45 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
We find Starbucks @ The Poiz Centre to be a convenient spot, especially for those frequenting the mall, given its location right by the entrance.
The service quality, however, appears to be inconsistent.
Some patrons report exceptionally warm and personalised service, with staff remembering names and going above and beyond, such as replacing a spilled drink without prompting.
This suggests a strong customer-centric approach from certain team members.
Conversely, there are recurring complaints about staff conduct, specifically loud conversations among themselves that disrupt the atmosphere for customers trying to work or study.
There are also concerning reports of staff being rude or discriminatory, particularly regarding seating arrangements and questioning customers' orders, even with valid receipts.
The limited seating is a known issue, which can exacerbate these situations.
We recommend visiting during off-peak hours to potentially experience the better side of their service and secure a seat.
It's a reliable option for a quick coffee, but not ideal for focused work or a quiet catch-up.
Best time
Afternoons, to avoid peak-hour crowds and potential staff chatter
Price
$$ ($6-10/drink)
Score: 45 · 5 sources
What customers say
Starbucks @ The Poiz Centre receives mixed feedback, with some customers praising the exceptionally friendly and attentive staff, particularly highlighting instances of personalized service and thoughtful gestures like replacing spilled drinks.
However, a significant number of patrons report issues with staff professionalism, including loud conversations among themselves that disrupt the atmosphere for studying or working, and accusations of discriminatory behavior and public humiliation regarding seating policies.
The outlet's convenient location is appreciated, but limited seating is a recurring concern.
Google Reviews
I always go to this Starbucks branch to have my coffee fix while waiting for my son. The staff are smilely and they remember the customers by names. They are always friendly and approachable, greetin…
i frequent this starbucks quite often due to its convenience and the atmosphere here has been great, but the staff on 26 jan morning/afternoon shift have been chattering non-stop extremely loudly righ…
SHAMEFUL DISCRIMINATION & PUBLIC HUMILIATION Avoid this Starbucks if you value basic respect! Today, my friends and I were publicly shamed and expelled by your staff, named LING/LENY according to her…
Situated right next to the entrance to the mall, this outlet is very convenient. There is limited seating so you have to try your luck. There are larger units in the mall but I guess the visibility i…
Definitely the worst Starbucks I’ve been to. Staffs are rude with no customer service. Just stay behind the counter and converse loudly among themselves in Malay, while everyone else is quietly doing…
Reviews from Google
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