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Starbucks United Square
101 Thomson Rd, #01-01 United Square, Singapore 307591
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 60 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take: This Starbucks outlet at United Square is frequently highlighted for its spacious interior and high ceilings, creating a generally comfortable environment for patrons.
Many find it a suitable spot for working or relaxing, especially during weekday evenings when the crowd thins out.
However, we note recurring issues with service and wait times, particularly during busier periods.
One account detailed a nearly 20-minute wait for a drink and a lack of apology from staff regarding the delay and an incorrect order.
This suggests inconsistency in service quality.
Weekends are reportedly dominated by students, making it difficult to secure a table.
While the aesthetic appeal and ample space are positives, the operational efficiency and customer service appear to be areas for improvement.
We'd recommend visiting during off-peak hours for a more relaxed experience.
Best time
weekday evenings
Wait time
expect long waits during peak hours and weekends
Price
$$ ($5-10/person)
Score: 60 · 5 sources
What customers say
Starbucks United Square is generally appreciated for its spacious and aesthetic environment, with comfortable seating and a tall ceiling, making it a chill spot for many.
However, customer experiences can be inconsistent, with significant complaints about long wait times for drinks and unprofessional staff responses to service errors, such as incorrect order fulfillment and lack of apologies.
The cafe also faces issues with overcrowding, especially on weekends, due to students occupying tables for studying.
Google Reviews
I seldom patronize this Starbucks café because I find the United Square car park a bit inconvenient. That said, this is one of the more charming Starbucks locations, with a standalone space, high ceil…
Dear Starbucks Singapore, I would like to share some feedback regarding my recent experience at your Novena outlet. I understand that the store has a 1-hour dining policy, and I fully appreciate tha…
this is one of the nicer starbucks outlets in sg :) really nice and comfortable place to chill, and it’s spacious with big glass panes to let the light in! there’s lots of places to sit too so many co…
I visited here on Wednesday, Jan 14th around 6 PM. I had to wait 19 minutes just to get my drink. When I told the staff member (a woman wearing a headscarf and glasses) that I had been waiting for a…
Been a regular here for at least a 6-8 months. All the staff was great n fantastic. Had 2 utterly bad experience with a staff name Maryann. Asked for a brew of the day coffee. She mention she will g…
Reviews from Google
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