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Subway
2 Jurong East Street 21, #01-94, Singapore 609601
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 65 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take: Subway offers a build-your-own sandwich experience, positioning itself as a health-conscious option.
We note that while the core product, the sandwich, generally receives positive feedback for freshness and quality, the service experience can be inconsistent.
Some patrons report feeling rushed during the ordering process, even when queues are short, which can detract from customising their meal.
There are also instances of staff being perceived as impolite, particularly regarding outside food policies, which can lead to negative dining experiences.
However, other reviews highlight efficient and friendly staff, with specific praise for team members who go the extra mile to assist with meal optimisation or provide excellent service.
We think the $5.90 value meal combo, which includes a 6-inch sub, drink, and cookie, stands out as a good deal, especially the Chicken Shroom Poloni.
The wholegrain bread and fresh ingredients are frequently commended.
While the food quality remains a consistent draw, the variability in customer service suggests that a visit during non-peak hours might offer a more relaxed and positive experience.
Best for a quick, customisable meal, but be prepared for potential service inconsistencies.
Signature
Chicken Shroom Poloni meal
Best time
Non-peak hours
Price
$ ($5.90 for value meal)
Score: 65 · 5 sources
What customers say
Subway customers generally appreciate the fresh ingredients, particularly the crunchy wholegrain bread and non-soggy subs, along with specific menu items like the Chicken Shroom Poloni and Ham Toasties.
However, service quality is highly inconsistent, with some staff being described as rude, rushing customers, or handling situations poorly, while others are praised for being friendly, efficient, and customer-oriented, even offering advice on optimising orders.
Drink temperature and sauce quantity are also noted issues.
Google Reviews
Had a mixed experience at Subway in IMM Mall, Singapore. While the food quality was good, the service left much to be desired. The person preparing the sandwiches seemed in a rush, pressuring us to pl…
Visited this chain after a long while. Was searching a good deal when then $5.90 value meal combo struck my eye. This comes with a drink and cookie of your choice, as well as 4 6-inch 'subs' that you…
Visit date: 24/10/2024 (Aprox. 1700hrs) One of the greatest Subway outlets in SG! The lady who prepared my flatbread was friendly and efficient. Bread was soft and fluffy with fresh ingredients. Ham…
It’s a very bad experience for this order,and this is my first one order this one and the attitude of one staff very bad she is like very annoying. And after I order she use the other language or sth…
Had been having subway for many years and i believe it is also a global renowned brand. Giving 5 stars for the Subway leader (the lady dressed in black) customer service (sorry i didnt catch your name…
Reviews from Google
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