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Subway
461 Clementi Rd, #01-05, SIM Global Education Block B, Singapore 599491
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 30 / 100
Based on 4 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
Our take: Subway offers a build-your-own sandwich experience, which is generally a reliable option for a quick, customizable meal.
The teriyaki chicken footlong, for instance, is noted for its crispy bread and good chicken portion.
However, the Bukit Timah Plaza outlet specifically faces consistent feedback regarding poor customer service.
Multiple accounts describe staff as unhelpful, inattentive, and even openly hostile, with instances of staff ignoring customers or muttering complaints about perceived inconveniences.
This suggests a significant operational issue at this particular location, impacting the overall dining experience despite the standard Subway product.
We'd recommend this outlet only if you prioritize convenience and are prepared for potentially brusque service.
Otherwise, consider other Subway locations for a more pleasant interaction.
Signature
teriyaki chicken footlong
Score: 30 · 4 sources
What customers say
Customer sentiment for Subway, particularly at the Bukit Timah Plaza location, is largely negative due to consistently poor staff interactions, with specific mentions of rude and unhelpful employees like 'Siti'.
While some customers appreciate the quality of specific items like the Teriyaki Chicken footlong with crispy bread, the overall experience is marred by perceived impatience and unwelcoming service, leading many to state they will not return.
Google Reviews
Been here as part of a trip to SUSS. I bought a foot long with teriyaki chicken. The bread was quite crispy with a good amount of chicken! I like it 👍 That said i have not been here for 2 years so s…
Recently noticed Bukit Timah Plaza Subway now closes at 10 PM, but staff ignored me for 1–2 minutes while making food for himself, only serving me reluctantly after I asked. Felt like I was disturbing…
I wish to highlight the terrible experience at this Subway joint that I had with a staff, Siti. I ordered my sandwich and waited to pay for my meal. When I was queueing to pay for my meal, Siti was c…
lady heard ‘caesar’ as ‘ketchup’ 🤦🏻♀️ poor customer service, lady was not friendly and just trying to get my orders quickly when I was still deciding
Reviews from Google
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