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Trusted by 21 outlets across Singapore
16,000+ members · 4,500+ coupons redeemed · 1,400+ referrals generated
Subway
2 College Ave W, # 01-08, Singapore 138607
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 30 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take: Subway offers a consistent, build-your-own sandwich experience, which is generally appreciated for its customisation and perceived health-conscious options.
However, the customer experience at this particular outlet appears to be highly inconsistent.
While some patrons report positive interactions and good food, a significant number of reviews highlight issues with staff attitude, particularly from one Indian staff member.
Complaints range from rudeness and shouting to a lack of consideration for dietary requirements, specifically regarding the segregation of vegetarian and non-vegetarian orders.
There are also mentions of poor communication among staff and hygiene concerns regarding dirty floors.
Despite the food itself being described as 'scrumptious' by some, the recurring theme of poor service and hygiene is a major deterrent.
We'd recommend approaching with caution, especially if you have specific dietary needs or are sensitive to customer service.
It's a reliable option for a quick, customisable meal, but be prepared for a potentially less-than-pleasant interaction.
Best for a grab-and-go when other options are limited, rather than a planned meal.
Best time
Avoid peak hours
Price
$$ ($10-15/person)
Score: 30 · 5 sources
What customers say
Public sentiment for Subway in Queenstown is largely negative, primarily due to recurring issues with staff attitude and service quality, particularly from Indian staff members.
While some customers praise the food quality and polite service, many report rude interactions, shouting, and a lack of respect for dietary preferences, especially regarding vegetarian orders.
Operational inconsistencies, such as delayed opening hours and cleanliness concerns, also contribute to the negative perception.
Google Reviews
Subway Utown has been my go-to lunch. I've never been served without a smiling face, always making my day. Huge kudos to Akwa, LeHaran and Aaron for taking good care of me, serving fresh subs and wish…
I ate my breakfast on Saturday (22nd) here and the food was really good. The staff there was really nice as well. He was an Indian guy. He served very politely and did a good job.
Bad experience with the Indian staff at Subway NUS. As a student on campus, I am often at Subway and have been faced by rude attitude by the Indian staff. When I politely asked to change his gloves af…
Very rude staff. So unpleasant attitudes and were shouting. When I was asking about a discount he shouted “just tap your card and pay”. Floors are always dirty and wet and it makes me question the hyg…
My comments are aligned with the rest of the reviewers. Was at the outlet in the evening and maybe staffs were tired after a long day so service was not optimal. Experience could be better. Food as us…
Reviews from Google
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