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Subway
1 Lower Kent Ridge Rd, #01-10, Singapore 119082
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 10 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take: Subway is a global chain known for its customisable sandwiches and salads, often positioned as a healthier fast-food option.
However, this particular outlet in Queenstown appears to suffer from severe and consistent customer service issues.
Multiple reports highlight staff rudeness, impatience, and an unwillingness to accommodate basic requests, such as toasting certain ingredients.
Customers describe being spoken to in a 'bossy' and 'offensive' tone, with one reviewer noting staff scolding colleagues in front of customers.
While one positive review praises a specific staff member for a friendly greeting, this seems to be an outlier against a pattern of negative interactions.
We'd advise extreme caution when visiting this specific outlet.
The consistent negative feedback regarding staff behaviour suggests a systemic problem that detracts significantly from the dining experience, regardless of the food itself.
Skip this location if you value polite service.
Score: 10 · 5 sources
What customers say
Public sentiment for Subway's Queenstown location is overwhelmingly negative, primarily due to consistently rude and impatient staff interactions, with customers reporting being shouted at, treated dismissively, and experiencing poor service.
There are also complaints about limited menu options, specifically the inability to toast certain subs, which deviates from standard Subway offerings.
However, one positive review highlights an exceptionally friendly and welcoming staff member at the Kent Ridge outlet, suggesting a stark contrast in customer service quality across different locations.
Google Reviews
A senior staff lady here is so impatient, rude and annoying. I think her name was something like “Ay Lay”? She keeps scolding the other staffs impatiently, “why so slow?! (In chinese) Faster lah you!…
I usually don’t give bad reviews but this was such a terrible disgusting experience. The cashier- Chinese guy with glasses was rude as hell- curt responses and was visibly annoyed. Didn’t bother to ev…
“You just need to answer yes or no!”- from the person in pic in a very rude n bossy tone, talking as if he/she is a police officer or what. So the story was: i ordered two 6-inch subway, one bbq sauce…
This subway store is rediculous. In other stores you simply order the bread, the meat, the cheese and toast. But here, they only offer cold cut. All they can say is "cold cut", "I cannot toast it". Wh…
Would like to take this opportunity to compliment Subway's Kent Ridge's worker - Lowlow or laylow (I'm so sorry that I forget her name - but most likely this is not her real name anyways). Greeted cus…
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
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