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Subway
221 Boon Lay Pl, #01-108 Shopping Centre, Singapore 640221
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 45 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
Our take: Subway offers a build-your-own sandwich and salad experience, often marketed as a health-conscious option.
However, the Jurong West outlet appears to struggle with consistency and customer service.
We've seen reports of salads being significantly smaller than expected, with missing ingredients like mushrooms in a 'Mushroom Delight Salad'.
There are also recurring complaints about staff attitude, with one customer detailing an encounter where a staff member, 'Princess', allegedly skimped on meat and charged extra for a standard portion, alongside exhibiting poor communication and rude behaviour.
Another review highlights issues with ingredient availability, specifically lettuce, and staff forgetting to add cheese or warm subs without prompting.
While the food quality itself is sometimes described as 'nice' or 'standard', the overall buying experience seems to be a significant deterrent for many.
We'd recommend this outlet only if you're in the immediate vicinity and prepared for potential inconsistencies in service and portioning.
Signature
Mushroom Delight Salad
Score: 45 · 5 sources
What customers say
Subway's Jurong West outlet receives mixed feedback, with customers appreciating the standard food quality and value meals, especially for a post-work chill spot.
However, significant concerns arise from inconsistent portioning, particularly for meat and salad ingredients, and poor staff attitudes, including one instance of a staff member named Princess being rude and unhelpful.
There was also a positive mention of a staff member named Osman for his honesty.
Google Reviews
I ordered using grab. I ordered a mushroom delight salad with all veggies.You can see a how small my salad was and it didnt have any mushrooms at all including one or two other veggies I asked for. H…
Thank you Osman for return back my money. Such a humble person you .in busy peak time you notice that I send wrong paynow amount than return to me ready. I feel gifted to see you such a hourable perso…
Not sure why the outlet is rated so low. A very nice neighbourhood outlet in BLP that gives me serene vibes after work. Perfect place to grab a value meal and chill if you’re in the area. Food quality…
this isn't the first time i've had subway but this place was so dead ? Staff looked at us as if we weren't welcomed here and i ordered a teriyaki chicken flatbread. i know how much meat they put in an…
Now I know why this subway got only 3.1 stars, I ordered 3 subs, their lettuce going to finish but they didn’t wan to refill, they just trying to give a little to last my 3 subs.! They can even forget…
Reviews from Google
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