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Subway

2.5(61)on Googlejurong west

201 Boon Lay Wy, #01-06 Lakeside, Singapore 649845

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

Dine-inTakeoutDeliveryWheelchair accessible

Opening Hours

Today (Monday)7:00 AM – 10:00 PM

STAMPEDE Score

Moderate confidence
CRoom to grow

Score: 35 / 100

Atmosphere40
Queue wait70
Consistency20
Food quality30
Value for money50

Based on 5 data points · Updated 9 days ago

Editor’s Note

Last updated 30 May 2026

Our take: This Subway outlet, located conveniently near Lakeside MRT, offers the standard build-your-own sandwich experience.

We note that it opens early, at 6 AM, making it a viable option for those commuting to work.

However, customer feedback frequently highlights significant issues with staff conduct and order accuracy.

Multiple reviews detail instances of rude service, incorrect orders despite clear instructions (including dietary restrictions), and concerns over hygiene, such as an employee's armpit being close to food and hair found in a sandwich.

While some customers appreciate the generous vegetable and sauce portions compared to other outlets, the recurring operational and service complaints are a major concern.

The drink system is also reported to be frequently out of order.

Verdict: Best for early risers needing a quick bite, but be prepared for potential service inconsistencies and double-check your order carefully.

Signature

build-your-own sandwiches & salads

Best time

early morning (6am-7am)

Score: 35 · 5 sources

What customers say

Customer sentiment for Subway in Jurong West is predominantly negative, largely due to significant issues with staff conduct and food preparation hygiene.

While some appreciate the generous vegetable and sauce portions and early opening hours, recurring complaints highlight rude staff, incorrect orders despite clear instructions, and serious hygiene breaches like armpits over food and hair found in sandwiches.

The Rendang Beef & Chicken subs were noted to lack authentic Rendang flavour, and staff can be perceived as stingy with certain vegetables.

Staff rudeness & poor service attitudeFood preparation errors & hygiene issuesInconsistent ingredient portionsEarly opening hours & generous vegetable portions
10% positive10% neutral80% negative

Google Reviews

★★★★Jodesh Bautista· 3 months ago

Very rude auntie early morning today. I just want a simple tuna sandwich with cucumber thats it! But then when I say to auntie, she rudely replied me not to tell her the veggie first bec she cannot r…

★★★★Tio Gabriel Tio Yong Ping· a year ago

Decent meal, sandwich meal. Their drink system down quite often. Today is my lucky day where their drink system is available. They do provide good amount of vege and sauce. Unlike some outlet in Sing…

★★★★joycelyn larsen biluan· a year ago

SIEDA and Su Yin, this 2 employees, thought preparations of sandwich are just a play play. Hope owner or franchisee should considering letting this two ladies to go for proper training procedures on…

★★★★Keryl Low Hui Min· 3 years ago

Armpit over the bread and HAIR found in it. I wanted a sandwich for my breakfast before rushing to the company bus. The chinese lady took my bread and main's order, while doing that, the indian lady…

★★★★★Mohamed Haniffa· 4 years ago

Located at the outskirts of the Lakeside MRT Station premises..its hard to miss,especially if you are alighting at the nearby bus stop.Small place with few tables.No dine-in due to covid-19 restrictio…

Reviews from Google

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