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Subway
762 Jurong West Street 75, #01-324 Gek Poh Shopping Centre, Singapore 640762
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
STAMPEDE Score
Moderate confidenceScore: 30 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 30 May 2026
Subway offers a casual counter-serve experience focused on build-your-own sandwiches and salads, with a general reputation for health-conscious options.
However, recent feedback highlights significant inconsistencies in service and product availability.
We note recurring complaints about staff unfamiliarity with menu items, leading to incorrect orders and delays.
Specific issues include staff nearly providing wrong meats, confusion over nacho bowl components (missing salsa, jalapeño, melted cheese), and general slowness affecting order flow.
Hygiene is also a concern, with one reviewer noting staff touching multiple surfaces with gloved hands before handling food.
Furthermore, stock management appears problematic, with popular ingredients like pickles, mixed greens, jalapeños, and multigrain bread frequently unavailable, even during peak hours like 6 PM.
Facility maintenance is another area needing attention, with reports of broken lights, ineffective air conditioning, and even mosquitoes in the ice dispenser.
While some customers praise individual staff members for warm service, these positive experiences seem to be exceptions rather than the norm across different outlets.
Our verdict: A highly inconsistent experience.
Best to manage expectations and be prepared for potential ingredient shortages or service issues, especially during busy periods.
Price
Moderate
Score: 30 · 5 sources
What customers say
Subway's customer sentiment is mixed, with significant concerns regarding staff training and operational consistency across outlets.
While some customers praise individual staff members like Harshini for warm and personable service, many report issues with inexperienced staff leading to incorrect orders, poor food preparation (e.g., 'horrible' wraping, missing ingredients in Nacho Bowls), and slow service.
Additionally, customers frequently encounter stock shortages for popular ingredients like pickles, jalapeños, and specific breads, and cleanliness issues such as mosquitoes in the coke machine have been noted.
Google Reviews
Light broken, aircon no cold, coke machine inside have mosquito when i take ice it drop it down. Refill water is not unlimited need pay extra (Get stop by stuff when try to refill). Wraping also very…
My personal experiences ordering from Subway at different outlets differ most of the time, depending on the service staff on duty manning the outlets. Generally it’s more uncommon these days to meet F…
Hi, i like to bring to your attention because is not the 1st I had experienced. The 2 crews are new n they are still not familiar with the products. They nearly gave me a wrong meats on the order. One…
Staff not sure of what they are doing. Wanted to shortchanged me of portion of tuna. And the other was corrected by another staff. Wore gloves and contact everywhere with the gloves and touching your…
went there during 6pm so many things were no longer available ??? pickles, mixed greens, jalapeño cheese, multigrain bread?? idk why they are not refilling it?
Reviews from Google
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