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Subway
108 Hougang Ave 1, #01-1303 Hougang N 1 Centre, Singapore 530108
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 60 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
Our take on this Hougang Avenue 1 Subway outlet is mixed.
We note consistent praise for the cleanliness of the store, comfortable seating, and the generally positive attitude of the staff, particularly one individual named Muss, who is frequently highlighted for his excellent service and patience, even with long queues or elderly customers.
This suggests a well-managed front-of-house experience.
However, there are significant concerns regarding order accuracy and food safety.
One reviewer reported severe food poisoning, suspecting bad meat, which is a serious red flag for hygiene standards.
Another customer repeatedly experienced incorrect orders, specifically regarding cheese and sauces, indicating a lack of attention to detail during order preparation.
While the environment seems welcoming, these operational inconsistencies, especially the food safety complaint, are concerning.
We'd recommend caution, especially if you have specific dietary requirements or sensitivities.
This outlet appears to be a reliable option for those who value a clean environment and friendly service, provided they double-check their order and are aware of the food safety concern raised.
Score: 60 · 5 sources
What customers say
Subway's Hougang outlet generally receives positive feedback for its clean environment, fresh ingredients, and comfortable ambiance, often highlighted by ample seating and power points.
Specific staff members like Muss are frequently praised for their exceptional service, efficiency, and patience, especially with elderly customers and children with special needs.
However, there are notable concerns regarding order accuracy, with instances of incorrect ingredients like cheese being added despite specific requests, and a serious complaint about suspected food hygiene issues leading to illness.
Google Reviews
Edited Dec 2025 - Had been a supporter till my last order I diarrhea badly, suspect the meat is bad but they still kept and served it. Unsafe food hygiene can be so dangerous to people with weaker hea…
Always coming in to HG Ave 1 outlet feeling comfortable and relax. This outlet is always clean and ingredients are fresh. Muss never failed to provide quality hospitality and service. He speaks well,…
Happy to return back at this subway, very conducive and enjoyed with clean outlet plus good songs.. As usual never disappointed with customer service especially (Muss) always give professional service…
I’m a regular at this Subway, and the staff here are truly wonderful. Being in a neighborhood setting, it's common to see children with special needs coming in to order or sometimes just wandering int…
Forever not listening not paying attention to orders. Specifically said no-cheese. Puts cheese. Specifically said BBQ and Chilli dressing. Puts cheese sauce. Maybe she really really likes cheese. Gos…
Reviews from Google
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