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Swensen's @ SAFRA Toa Payoh
293 Lor 6 Toa Payoh, #01-05 SAFRA, Singapore 319387
Swensen's @ SAFRA Toa Payoh serves Western desserts in the Toa Payoh area at 293 Lor 6 Toa Payoh, #01-05 SAFRA. Located in a mid-range price bracket, the venue draws consistent visitor engagement with a 4.7 rating across thousands of reviews.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 70 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
We think Swensen's at SAFRA Toa Payoh offers a generally pleasant family dining experience, often highlighted by attentive staff members like Serene and Helen.
The food is consistently described as delicious and served hot, with desserts being a particular highlight for celebrations.
However, there are notable inconsistencies in service, with some experiences pointing to low staff morale and inattentiveness, particularly from management.
Issues with air conditioning and condensation have also been reported, impacting comfort.
While the food quality remains a draw, the variability in service and environment suggests that a visit can be hit or miss.
We'd recommend it for a casual family meal, especially if celebrating, but be prepared for potential service fluctuations.
Best time
lunch hour
Price
Moderate
Score: 70 · 5 sources
What customers say
Swensen's @ SAFRA Toa Payoh generally receives positive feedback for its delicious, freshly prepared food and family-friendly atmosphere, with desserts often highlighted as a favorite.
Many customers praise specific staff members like Serene, Helen, and Mr.
Aman for their attentive and friendly service, contributing to a pleasant dining experience.
However, some negative experiences point to inconsistent service, with reports of low staff morale, inattentiveness, and a lack of urgency, particularly from a manager.
Issues with the restaurant's air conditioning and dripping vents have also been noted.
Google Reviews
A Fantastic Experience with Outstanding Service! I absolutely loved the bright and welcoming environment here. The modern decor, especially the fun neon burger sign on the wooden wall, sets a really…
Update: revisited on Mother’s Day and it was a horrible experience. The restaurant is still very understaffed, service (even from the managers) non-existent. There were empty tables filled with dirty…
The service here is absolutely superb! Our server, Serene, was incredibly attentive and accommodated all of our requests with a warm smile. We asked for kid-friendly plates, two ketchups, and a chilli…
Service staff missed giving us water until asked. They were apologetic about it once asked, and are generally quick to give what you want (extra bowls, ketchup etc). Had to grab the baby chair myself…
It was still quite empty during lunch hour today and the self-service ordering was alright until the last step where it could not process and send out the order. The staff was patient and helpful to r…
Reviews from Google
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