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Swensen's @ SAFRA Toa Payoh
293 Lor 6 Toa Payoh, #01-05 SAFRA, Singapore 319387
Opening Hours
STAMPEDE Score
Moderate confidenceScore: 70 / 100
Based on 5 data points · Updated 9 days ago
Editor’s Note
Last updated 29 May 2026
We think Swensen's at SAFRA Toa Payoh offers a generally pleasant family dining experience, often highlighted by attentive staff members like Serene and Helen.
The food is consistently described as delicious and served hot, with desserts being a particular highlight for celebrations.
However, there are notable inconsistencies in service, with some experiences pointing to low staff morale and inattentiveness, particularly from management.
Issues with air conditioning and condensation have also been reported, impacting comfort.
While the food quality remains a draw, the variability in service and environment suggests that a visit can be hit or miss.
We'd recommend it for a casual family meal, especially if celebrating, but be prepared for potential service fluctuations.
Best time
lunch hour
Price
Moderate
Score: 70 · 5 sources
What customers say
Swensen's @ SAFRA Toa Payoh generally receives positive feedback for its delicious, freshly prepared food and family-friendly atmosphere, with desserts often highlighted as a favorite.
Many customers praise specific staff members like Serene, Helen, and Mr.
Aman for their attentive and friendly service, contributing to a pleasant dining experience.
However, some negative experiences point to inconsistent service, with reports of low staff morale, inattentiveness, and a lack of urgency, particularly from a manager.
Issues with the restaurant's air conditioning and dripping vents have also been noted.
Google Reviews
It was still quite empty during lunch hour today and the self-service ordering was alright until the last step where it could not process and send out the order. The staff was patient and helpful to r…
I had a wonderful dining experience here and definitely had to leave a review! The food was absolutely delicious – freshly prepared, flavourful, and served hot. But what truly made the meal memorable…
We had a late lunch at Swensen’s with the family to celebrate my son’s birthday. The atmosphere was pleasant and family-friendly, making it a comfortable place to relax and enjoy our time together. Th…
Staff morale very low here and doesn't smile at all. I assume those wearing tie are Managers, the lady with Filipino accent, wearing specs and tie, her attitude need to improve. Serve drinks, put at t…
The food was nice though my partners ultra classic burger was a tad dry but still nice. My crispy cornflake chicken was good. Serene was a lovely server and very nice despite not understanding my scot…
Reviews from Google
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