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Trusted by 21 outlets across Singapore
16,000+ members · 4,500+ coupons redeemed · 1,400+ referrals generated
The Coffee Bean & Tea Leaf
203 Upper Thomson Rd, Singapore 574344
Coffeehouse chain serving a variety of beverages including its signature ice-blended options.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 70 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
We find that The Coffee Bean & Tea Leaf, particularly the Upper Thomson outlet, consistently receives high praise for its staff.
Reviewers frequently highlight individuals like Qaish, Amsyar, and Nathan for their warm, friendly, and attentive service, often going the extra mile to assist with promotions or custom drink orders.
The ambiance is generally described as cozy and comfortable, with clean tables and good air conditioning, making it a popular spot for a relaxed coffee break or study session.
However, there are occasional concerns about the consistency of the environment, with one reviewer noting a significant change in the air-conditioning at a previously favored outlet, making it uncomfortably warm.
While the coffee and cakes are generally well-regarded, the standout feature appears to be the customer service.
We think this makes it a reliable choice for those prioritising a pleasant and welcoming experience.
Best for a casual catch-up or a quiet work session, especially if you value friendly service.
Signature
ice-blended options
Price
$$ (Moderate)
Score: 70 · 5 sources
What customers say
Customers consistently praise The Coffee Bean & Tea Leaf for its warm and friendly staff, with specific mentions of individuals like Fairuz, Qaish, Amsyar, and Nathan for their exceptional service, attentiveness, and helpfulness with promotions and customisation.
The ambiance, particularly the air conditioning and cleanliness, is often highlighted as a positive, creating a comfortable and cosy environment.
However, a significant negative point is the recent change in indoor temperature at some outlets, making it uncomfortably hot for some patrons.
Google Reviews
Favorite Coffee Bean outlet 😍 Thank you to Mr Fairuz for the highlights of promotion and offers. Very warm and friendly, and attentive to details. Always give good recommendations, Thank you so much…
Love the vibe at The Coffee Bean & Tea Leaf on Upper Thomson! Super cozy and welcoming. Huge shout-out to Qaish, who consistently delivers top-notch customer service. He’s always warm and welcoming, k…
This is one of the best coffee bean outlets in Singapore. It is quiet, unassuming and the staff are the friendliest in Singapore. Highly recommend for people to come here to have a good catch up with…
To Barista Amsyar - Great service, he can remember our orders even we didnt come for a month because of fasting. 👍🏼👍🏼
Walked in for a morning coffee and a Red Velvet Cream Cheese cake. While the coffee was standard, the red Velvet was cold, dry, crumbling, the cream cheese (or whatever) frosting was crusty and fille…
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
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