The Coffee Bean & Tea Leaf

★ 3.7(180)on Google$$coffeebishan

203 Upper Thomson Rd, Singapore 574344

Coffeehouse chain serving a variety of beverages including its signature ice-blended options.

Dine-inTakeoutDelivery

Website

Opening Hours

Today (Monday)7:30 AM – 1:00 AM

STAMPEDE Score

Moderate confidence

BSolid

Score: 70 / 100

Atmosphere60

Consistency70

Food quality70

Based on 5 data points · Updated 9 days ago

Editor’s Note

Last updated 30 May 2026

We find that The Coffee Bean & Tea Leaf, particularly the Upper Thomson outlet, consistently receives high praise for its staff.

Reviewers frequently highlight individuals like Qaish, Amsyar, and Nathan for their warm, friendly, and attentive service, often going the extra mile to assist with promotions or custom drink orders.

The ambiance is generally described as cozy and comfortable, with clean tables and good air conditioning, making it a popular spot for a relaxed coffee break or study session.

However, there are occasional concerns about the consistency of the environment, with one reviewer noting a significant change in the air-conditioning at a previously favored outlet, making it uncomfortably warm.

While the coffee and cakes are generally well-regarded, the standout feature appears to be the customer service.

We think this makes it a reliable choice for those prioritising a pleasant and welcoming experience.

Best for a casual catch-up or a quiet work session, especially if you value friendly service.

Signature

ice-blended options

Price

$$ (Moderate)

Score: 70 · 5 sources

What customers say

Customers consistently praise The Coffee Bean & Tea Leaf for its warm and friendly staff, with specific mentions of individuals like Fairuz, Qaish, Amsyar, and Nathan for their exceptional service, attentiveness, and helpfulness with promotions and customisation.

The ambiance, particularly the air conditioning and cleanliness, is often highlighted as a positive, creating a comfortable and cosy environment.

However, a significant negative point is the recent change in indoor temperature at some outlets, making it uncomfortably hot for some patrons.

Exceptional staff service (Fairuz, Qaish, Amsyar, Nathan)Comfortable and clean ambianceTemperature inconsistency

80% positive0% neutral20% negative

Google Reviews

★★★★★Star Light· 4 months ago

Favorite Coffee Bean outlet 😍 Thank you to Mr Fairuz for the highlights of promotion and offers. Very warm and friendly, and attentive to details. Always give good recommendations, Thank you so much…

★★★★★HanaLuvLilies· 5 months ago

Love the vibe at The Coffee Bean & Tea Leaf on Upper Thomson! Super cozy and welcoming. Huge shout-out to Qaish, who consistently delivers top-notch customer service. He’s always warm and welcoming, k…

★★★★★Magdalene John· 5 months ago

I wanted to give a shout-out to Mr Qaish and Mr Amsyar at the Coffee Bean Upper Thomson outlet! They were incredibly friendly and helpful during my visit on a rainy evening. Both were very knowledgeab…

★★★★★stell· 10 months ago

Hadn’t been to Coffee Bean in a long while and it was my first time patronising this outlet. Coffee was as good as how I remember it to be. Cakes in the window were fairly decent but thoroughly impres…

★★★★★McClaren Ravin· 3 months ago

I used to love coming here to study because the temperature was always perfect—cool, comfortable, and easy to focus. Unfortunately, something has changed. It’s now way too hot inside, and I found myse…

Reviews from Google

More content coming as we discover reviews and videos about this restaurant across the web.

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