Claim this listing to add loyalty, referral program, and marketing tools.
Trusted by 21 outlets across Singapore
16,000+ members · 4,500+ coupons redeemed · 1,400+ referrals generated
The Coffee Bean & Tea Leaf
21 Choa Chu Kang Ave 4, #01 - 01, Singapore 689812
Coffeehouse chain serving a variety of beverages including its signature ice-blended options.
Opening Hours
Want a loyalty program here?
Sign up to be notified when The Coffee Bean & Tea Leaf launches their rewards program.
STAMPEDE Score
Moderate confidenceScore: 30 / 100
Based on 5 data points · Updated 1 month ago
Editor’s Note
Last updated 21 Jul 2026
Our take: The Coffee Bean & Tea Leaf is a well-known coffeehouse chain, offering a range of beverages including their signature ice-blended drinks.
While the renovated outlets can provide a suitable atmosphere for working, the service quality appears to be a significant concern across multiple locations, particularly at the Lot 1 branch.
We've noted consistent feedback regarding rude staff, lack of basic courtesy, and instances of staff hanging up on customers.
This suggests a potential issue with customer service training or staff morale that impacts the overall experience.
Food-wise, the breakfast promotions are highlighted as good value, though there's a suggestion that items like croissants could be improved by being served warm.
The latte, however, has been described as bland and poorly proportioned.
We'd recommend managing expectations regarding service and potentially sticking to their signature ice-blended options rather than coffee.
Best for a quick, no-frills grab-and-go if you're in the area and specifically craving their blended drinks, but not for a leisurely or service-dependent experience.
Signature
ice-blended options
Price
$$ (Moderate)
Score: 30 · 5 sources
What customers say
Customers frequently report inconsistent and often poor service, particularly at the Lot 1 outlet, citing rude staff, lack of courtesy, and unhelpful attitudes.
While some find the renovated atmosphere suitable for work and appreciate value promotions like the breakfast deal, beverage quality, specifically the latte, is criticised as bland.
Food items like the tomato pesto pasta are noted for being dry, and croissants are served cold.
Google Reviews
Single handedly the BEST Strawberry Matcha I ever had. Great overall service from this boy named, Dafir or Dzafir, what ever his name is. He was the one who made the drink. I finished it in seconds! C…
Staff too busy with their own work and ignoring without acknowledgement of the presence of customers queuing at counter. If you are wondering how many customers in store, it’s about 13 (and the store…
Subject: Feedback on Poor Service Experience at Lot 1 Outlet Dear Management, I would like to provide feedback regarding an unpleasant experience at your Lot 1 outlet on 26th Nov 2025, around 1.40pm…
The atmosphere of the place is nice. Unfortunately that is the only positive thing I have to say. I ordered salted caramel cold brew - my usual order at CBTL across islandwide. Drink came back tastin…
Extremely disappointed with the hygiene and service at this outlet. This is my second visit where the staff were cold and indifferent—no greeting, no smile, and I was left waiting at the counter witho…
Reviews from Google
More content coming as we discover reviews and videos about this restaurant across the web.
✨ Verified businesses get weekly AI-refreshed content, editorial reviews, and the full marketing suite. Claim this business to unlock.